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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Michael seemed overloaded with work and unable to attend to my loan. I wanted to discuss renegotiating my rate but he didn’t seem very knowledgeable about anything but the most basic processing tasks.The rollover of the phones to a “dump line” which doesn’t let you reach anyone when someone calls on a recognized number is very poor customer service. I had to call on a phone number your system did not recognize to reach my loan officer. I know that is by design and I think it is disingenuous.
From initiation off applications to closing all parties involved in the process was very courteous, efficient, professional and timely. Would definitely recommend PennyMac to others.
It took 4 months to close this simple streamline refinance. I had to walk away from first closing because cash to close was not what Antonio advised me to be prepared to pay. It took involving his upper management team to get the loan closed. After I closed, I continued to get calls from Antonio to set up my closing and I had to call his upper management team again to let him know the loan already closed. Antonio was told on numerous occasions not to call me until after 5pm but didn’t.
Went smooth!
Erica was good to work with but I was disappointed in the difference between the figures given to me in the original loan estimate and the closing documents. I also asked Erica about my options to get an even lower loan rate but never received a response.
Smooth and efficient process ,Kami was excellent and kind to speak .Great job PennyMac.
Pretty quick and not to invasive.
1.) The closing took way too long. 2.) PennyMac called me asking if I wanted to refinance, while I was in the middle of refinancing. 3.) The notary called for an appointment when I explicitly explained I was out out town during those dates. 4.) The notary cancelled twice due to a lack of documentation. 5.) Day of closing the notary received the documentation 30 minutes before closing. 6.) The first notary showed up with documentation excluding taxes. 500 character max but I could go on!!!
It was nice to have Molly as my loan agent. she was prompt with questions that i had and overall it was a great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.