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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan processor Kyle always stayed in touch with me. Every time I needed him he was always there to answer any questions I had. Kyle provided excellent customer service and I enjoyed working with him through my refinance process.
The entire process from start to finish to refinance my home was quick and painless.
This loan took over 2 months to close after initially starting the refinance process. Closing was extremely frustrating as I talked to multiple people with penny Mac and no one could give me the same answer twice. Closing were scheduled at my house and no one showed up or called. My title company had to fight tooth and nail just to get a response for my loan. Waste of time refinancing with this company.
My experience with Pennymac loan services was very positive, everything was clear no hidden costs no hassle. I would definitely recommend.
I always had excellent service and attention with PennyMac and Kyle McTighe, I highly recommend working with them !
Only complaint is the cash back on the loan estimate wasn't what was expressed. I attribute that to a 2 month lag in the first payment on the refinance based on the closing date being at the end of the month. Would've been nice to been made aware of that. 2k cash back was expressed. 800 is what was on the closing documents. Disappointing but I'm sure there's a reason.
First of all communication from the start, a reply to calls or email, which i never received either in any kind. Customer service "reps" and "managers" that actually cared about their customers, and getting documentation right the first time, not closing two months later. Try to breed a crocodile in the wild would of been easier than the mess we went through to do a simple refinance! I am utterly disappointed with PennyMac and your so called "team" of professionals, that were down right crap!
I was told by Kyle in a recorded conversation that if I closed before the 26th of August I wouldn't need to pay my August mortgage payment.. I called Pennymac 3 days later because I kept receiving calls and I found out that August payment was due and outstanding. I emailed Kyle twice concerning this matter and I left voice messages I'm yet to receive a response from Kyle. The money I used for the refinance closing was the money to pay my August payment and my account was reported late.
Jason was very patient, courteous, and followed through any time I had a concern or question
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.