PENNYMAC

Wanda C. 

on Birdeye

5 years ago

Everything went smooth with NO Problems! 

Jacob F. 

on Birdeye

5 years ago

Cheree is a highly effective communicator. She is courteous and friendly. She gave me weekly updates on the loan process. She gave me additional updates when needed in a timely fashion. She also promptly and deftly answered all of my questions. It was a joy working with her. 

Danielle F. 

on Birdeye

5 years ago

The process took longer then was originally told it would take. Other than the time it took to close, it was a great outcome. 

Jack P. 

on Birdeye

5 years ago

Went fast and as expected 

SHAMAILA A. 

on Birdeye

5 years ago

Quick, painless, and professional... couldn't ask for more :) 

Rashadra S. 

on Birdeye

5 years ago

N/A 

MICHAEL V. 

on Birdeye

5 years ago

I am a Pennymac customer who was refinancing a loan at a lower rate. The loan approval process was straight forward and requests for duplicate documents happened only a couple times. However, when we were handed over to the loan processor, Michael Felton, he proved to be completely incompetent. We were supposed to sign 7/16 and the actual date we finally got the loan signed was 8/22 and only after I called the escrow company directly to schedule. Michael was useless. 

Gerren M. 

on Birdeye

5 years ago

Overall I was happy with the service as the end result was what my wife and I were hoping for which was to lower our monthly payment. During the process I felt Molly wasn’t being given very clear answers from the underwriting team as she was unable to give me a true time frame. I was told at the start of the process should only take around 30 days and it ended up being a little over 2 months. The updates were vague and not helpful but Molly would call me back if I left a voicemail and explain. 

Christopher A. 

on Birdeye

5 years ago

Antonio was nice and great to work with.