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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great
First of all communication from the start, a reply to calls or email, which i never received either in any kind. Customer service "reps" and "managers" that actually cared about their customers, and getting documentation right the first time, not closing two months later. Try to breed a crocodile in the wild would of been easier than the mess we went through to do a simple refinance! I am utterly disappointed with PennyMac and your so called "team" of professionals, that were down right crap!
I was told by Kyle in a recorded conversation that if I closed before the 26th of August I wouldn't need to pay my August mortgage payment.. I called Pennymac 3 days later because I kept receiving calls and I found out that August payment was due and outstanding. I emailed Kyle twice concerning this matter and I left voice messages I'm yet to receive a response from Kyle. The money I used for the refinance closing was the money to pay my August payment and my account was reported late.
The comunication was clear , had a little problem at closing but i feel i was the one that benefited by it , i had a geat experience with Penny Mac , definitely will recommend
The whole team was very helpful during the whole process, made things move smoothly and solved all issues in a timely manner. Overall great experience!! Thanks!!
Thank you for a clear and smooth process
Given what is currently going on in the world, It was a pleasant experience. It took longer than I had thought, but given all the barriers presented by Covid-19, everything turned out great. I would like to commend MS. Christmas on her professionalism and performance. I would also like to recognize Tyler, the first person I talked to when I started the process. Thank you.
Michael seemed overloaded with work and unable to attend to my loan. I wanted to discuss renegotiating my rate but he didn’t seem very knowledgeable about anything but the most basic processing tasks.The rollover of the phones to a “dump line” which doesn’t let you reach anyone when someone calls on a recognized number is very poor customer service. I had to call on a phone number your system did not recognize to reach my loan officer. I know that is by design and I think it is disingenuous.
Such a smooth transaction! Highly recommended!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,878 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.