PENNYMAC

ASHLEY H. 

on Birdeye

6 years ago

Refinance process was not stressful at all. 

JAMES B. 

on Birdeye

6 years ago

Greg was very informative and was with me every step even with the current state of the world it seemed to be a easy process. 

Sheila M. 

on Birdeye

6 years ago

I was quite shocked & annoyed when I met with the notary to sign the final papers & my brother-in-law, who I had requested NOT be on the title, was listed as a "co-borrower" & had to sign as many papers as I did. I had emailed with Agnes Lamon on 6/11/20 that I only wanted myself & my sister on the title as it has been in the past, NOT her husband, yet the exact opposite happened at the signing. The notary saw how annoyed we were & said the title information can be changed later. 

COLE M. 

on Birdeye

6 years ago

My customer service representative was great and I enjoyed working with him. He communicated well and was available when I had questions. As a whole my experience with PennyMac could’ve been better. The process has better defined with a timeline that was followed from other lenders I’ve worked with in the past. Thank you, Cole 

JEFFREY M. 

on Birdeye

6 years ago

Eric was very responsive and answered all my questions. The overall process was very smooth and painless. 

JESENIA A. 

on Birdeye

6 years ago

Very easy, well communicated process. 

KEVIN Russell S. 

on Birdeye

6 years ago

No comment 

ANGEL R. 

on Birdeye

6 years ago

everything was great, but it took too long 

STERLING L. 

on Birdeye

6 years ago

Better communication regarding status updates, notices of closing date change and information regarding closing date requirements (ie. Payment type, legal documents needed, etc.)