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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Maxwell Maxwell was very great and very prompt.. Always returning emails & my calls in a timely matter. The only thing that I was not happy was with the closing cost, it kept changing but Max was very helpful , understanding, & had lots of patience. But when I was signing final paperwork, I never received final breakdown on everything. So when notary was there to sign final paperwork, I couldn't ask questions and signed them blindly, I wasn't very happy with that.
The refi went smooth. Was pleased that everything that was told to me was factual. Took a little longer then expected but no fault with my loan officers. They touched base every week and keep me updated. JOB WELL DONE, THANKS
Emeldo was always easily reachable and worked to help me when I needed it.
I had to call in on multiple occasions for updates. I could never get ahold of eric, i ended up talking with his supervisor, and his supervisors supervisor. At one point I was told to hold on making my regular pmt because of Penny Mac delays and that i would close on the 10th. Closing was done 14 days later. I had to call in to find out documents submitted to the portal were not attached to the file continually delaying underwriting. Poor service, poor communication.
The process from start to finish was pleasant, smooth with very detailed information. Eric was on top of it and communicated every step of the way. An excellent experience for me. I work as an insurance agent and will recommend you every time!
Excellent service
Icenia was great. the process before it got to her was lacking in communication and clarity. It was a hard sales push by the original agent, in which she needed an answer that night or the following day. Then the communication went dark and i rarely got answers to my questions. Icenia was always proactive in her communication and i appreciate that.
It was quick, clear cut, except for the numbers keeps oj changing, but last computation is still okay. Agents are all all out to answer your questions.
It was a very smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.