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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,893 reviews
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PHILIP G.'s profile image
PHILIP G. 
on Birdeye

4 years ago

The entire process took far, far too long for a simple re-finance program. 

CHRISTINE P.'s profile image
CHRISTINE P. 
on Birdeye

4 years ago

The process from start to finish was pleasant, smooth with very detailed information. Eric was on top of it and communicated every step of the way. An excellent experience for me. I work as an insurance agent and will recommend you every time! 

Noah S.'s profile image
Noah S. 
on Birdeye

4 years ago

Happy with everything. Would refer to friends. 

Lori S.'s profile image
Lori S. 
on Birdeye

4 years ago

Cheree Payton did a great job. The "team" and underwriter asked for the same documents repeatedly. That was not enjoyable! 

Thomas Z.'s profile image
Thomas Z. 
on Birdeye

4 years ago

Very easy process. Pain free and quick. 

JACQUELINE C.'s profile image
JACQUELINE C. 
on Birdeye

4 years ago

It was quick, clear cut, except for the numbers keeps oj changing, but last computation is still okay. Agents are all all out to answer your questions. 

Isidro Aguilera J.'s profile image
Isidro Aguilera J. 
on Birdeye

4 years ago

Refinancing to a lower term was so easy and convenient. The PennyMac team communicated quickly and thoroughly with any questions or concerns each party had. Will definitely recommend PennyMac to anyone! 

Felicia T.'s profile image
Felicia T. 
on Birdeye

4 years ago

It's hard to tell how much of the delay was due to Covid. I thought the process would be more seamless since PennyMac was already my loan servicer. I had to email questions b/c the m.a.c. portal wasn't up to date. At some point, I received a letter from my insurance carrier stating that the premium hadn't been paid (via escrow) and then PennyMac advised they were going to purchase insurance b/c of "my failure" to provide proof of insurance. Just more frustrating than I expected. 

Matthew V.'s profile image
Matthew V. 
on Birdeye

4 years ago

Cheree was great to work with. Very clear and took the time to explain the process and expectations. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.