PENNYMAC

RONALD P. 

on Birdeye

5 years ago

No additional comments to make. Thanks 

THORPE S. 

on Birdeye

5 years ago

My only criticism is that your portal is sometimes confusing about what action by me was needed. I would get an email that said to go to the portal for action but the email did not clarify exactly what I was supposed to do. I would recommend that each such email detail the action needed at the portal so as not to waste people's time trying to figure it out. 

MATTHEW P. 

on Birdeye

5 years ago

Everything was great, except it took a little longer than we expected. I think maybe that was a COVID thing.  

Kirtan P. 

on Birdeye

5 years ago

It was a simple and straightforward process from application to closing with regular updates provided. 

Helen W. 

on Birdeye

5 years ago

Loan process was super easy, very little paperwork and a great rate. 

KENYA A. 

on Birdeye

5 years ago

My loan officer, Kami, was amazing throughout the entire process. I knew she was very busy and working extra hours during this pandemic, but she still managed to answer my questions in a timely manner. I will definitely recommend my friends and family to PennyMac. 

STEVEN L. 

on Birdeye

5 years ago

. 

SEAN Y. 

on Birdeye

5 years ago

Max followed up with me on a weekly basis to provide status updates. He was able to answer my questions in a timely matter. Only issue was the closing documents I would receive were not 100% accurate, but Max had accurate document. Especially in regards to the closing costs. 

KRISTINA Guerrero S. 

on Birdeye

5 years ago

Everyone I worked with was very polite. Covid did cause some delays, but with that in mind- the officers were fast and accurate with their numbers. Would definitely do business with again.