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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My only criticism is that your portal is sometimes confusing about what action by me was needed. I would get an email that said to go to the portal for action but the email did not clarify exactly what I was supposed to do. I would recommend that each such email detail the action needed at the portal so as not to waste people's time trying to figure it out.
took too long to process, best to keep customer inform of status on a weekly basis if not more.
Started the re-finance process in the middle of April 2020. However, once my refinance moved to the end stages near the closing the communication from Pennymac was EXTREMELY poor. Was only able to get my loan processing agent's voice-mail for majority of this time. Recieved two vague emails about dates and estimated costs to close, but no instructions on the process or what I needed to do. Extremely frustrated throughout this 4 month process.
I was provided excellent support service from Antonio T. at PennyMac Loan Services. Antonio and his team kept me fully informed throughout the loan process, and managed the process from start to finish in a most efficient and professional way. I highly endorse and recommend Antonio T. and PennyMac Loan Services for anyone seeking Loan Services. 5 Stars!
Everything was great, except it took a little longer than we expected. I think maybe that was a COVID thing.
Very quick and easy
Everyone was great to work with.
Cheree was great to work with. Very clear and took the time to explain the process and expectations.
Greg was very informative and was with me every step even with the current state of the world it seemed to be a easy process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.