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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone I encountered was very nice and helpful. But, it always took more than one attempt to get a response. Taking into consideration the unusually high volume of customers requesting assistance during these unprecedented times, I believe everyone tried to manage the best they could.
I was quite shocked & annoyed when I met with the notary to sign the final papers & my brother-in-law, who I had requested NOT be on the title, was listed as a "co-borrower" & had to sign as many papers as I did. I had emailed with Agnes Lamon on 6/11/20 that I only wanted myself & my sister on the title as it has been in the past, NOT her husband, yet the exact opposite happened at the signing. The notary saw how annoyed we were & said the title information can be changed later.
Eric was very responsive and answered all my questions. The overall process was very smooth and painless.
Nicole and Abdul (Loan Officer): Professional, knowledgeable and considerate. An asset to your organization.
Took from December 2019 to close in July 2020. Had to answer number requests for the same paperwork. Very frustrating process. Better communication. Not receiving numerous e mails from separate people over and over for the same paperwork. The first time I refinanced with PennyMac was a breeze compaired to this time.
Lauren was very helpful and professional
The service was great
Prompt call backs and accurately providing information would have improved my opinion. Towards the end I had to go straight to Molly's supervisor for everything i needed. He was able to actually help me and get thing done. I was inaccurately told I had lost both my jobs, had the same doc requested over and over again only to learn the doc they needed as a different one than what I was being told. Would get call back at 9pm days after leaving a message asking questions. Loan took almost 90 days!
My refinance went great. Worked with a great team and I say it was a breeze. Thank you penny mac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.