PENNYMAC

Lashante K. 

on Birdeye

6 years ago

Max Mitchell was our processor and liaison from the MAC Team and he was always courteous, professional, and responsive. He made the process very easy and simple. Thank you! 

COLLEEN T. 

on Birdeye

6 years ago

This is my third load with PennyMac. Thank you for the great service and continue using people who are professional and display wonderful PR skills. 

HILMA N. 

on Birdeye

6 years ago

Everyone was very professional.I was kept informed at every stage.My questions were answered to my satisfaction.Phone numbers was available for me to call in case I had questions.Closing was done safely. We self distance and the representative wore a mask and so did I.I provided a table in my garage.The whole team was polite and knowledgeable.It was a good experience. 

BRADY M. 

on Birdeye

6 years ago

The appraisal did not get to you guys for a week and a half, so I kept getting emails saying I needed to get it done. There seemed to be a disconnect between Molly and Jonnie. There were request for documents that were either on the portal or through e-sign and sometimes the links did not work. It just was not fluid. I am a dot the I’d and cross the t’s type of person and I feel I had to do to much leg work to assure everything happened on time. Molly did have good customer service. 

Gaetano C. 

on Birdeye

6 years ago

N/A 

DAVID G. 

on Birdeye

6 years ago

Very happy with my overall experience. 

Cameron C. 

on Birdeye

6 years ago

Emeldo ‘held my hand’ through the process. There were other folks involved throughout but he oversaw everything and was a great guide. 

Michael B. 

on Birdeye

6 years ago

Friendly, professional team and explained everything in detail 

Patricia K. 

on Birdeye

6 years ago

Stress free process