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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The only issue I had, and why some of this was frustrating, was that any email I sent went to a generic email team instead of the loan officer assigned to my loan. I wouldn't get emails back for a few days. The same goes for phone calls. I would be routed to the first person available, and that person wouldn't be able to help me. One even stated that I would need to speak with the loan officer assigned to the loan... that's what I was trying to do in the first place.
Everybody was so nice to deal with.
I was a bit nervous about going through this process during COVID-19 with so many businesses modifying processes and working from home. I thought it would affect the loan process. I was pleasantly surprised by the level of attention and professionalism of the staff. Everyone kept me informed and responded to my inquiries promptly. I would definitely recommend PennyMac Loan services to others.
I had a wonderful experience every step of the way during the process of refinancing my home! The staff that work for Pennymac definitely take pride in all the work they do! Thank you so much for saving me money and for all that you do it is greatly appreciated!!!
PennyMac is great
!
Very good communication. Updates received both by e-mail and by phone were very helpful. Issues that arose were resolved timely. Process for the most part went smoothly.
Lots of papers but It went thru smoothly...
The process was very easy in my opinion. The only negative to me was the appraisal and that was not PennyMacs fault. The appraiser was horrible. It took a little longer than expected due to Covid but overall a good experience with people that care and are knowledgeable. I have already recommended PennyMac to 2 coworkers looking to refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.