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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was very nervous about refinancing my home online. This process can be intimidating, wondering whether refinancing is the right thing to do for your family at this time. I was concerned about discussing all of my personal information with people I could not see. But, everything went well in with all aspects of the refinancing process. It was the right decision for me, and PennyMac made it easy.
Do not wish my comments to be public.
My refinance experience was fast and easy. Thank you!
Penny Mac representatives were friendly and tried to help, but were reactive instead of proactive and not very effective. Primary problems were with Service Link who delayed closing about 2 1/2 weeks because they did not provide needed information on a payoff request and did not follow-up on the request delay. Service Link was 2 days later than promised on closing payments and paid off the 2nd mortgage by check instead of wire as promised causing substantial added interest.
Very Helpful, Great service, Thank you.
Abdul & Greg did a good job. It was the time it took to get my loan approved and finished. I was one week from it taking 90 days.
Greg is concise, clear, and communicative. His responses are prompt, I knew exactly what was needed from me, and was never confused. I felt like any questions I had were answered. I have another loan in process, the previous Home Loan Specialist overlooked documents frequently. I think the Loan Officer Christina asked Greg take over since I have more than one loan in process. Since then, things are swimmingly easy and straightforward.
The process was seamless and the interactions were always positive and proactive. The M.A.C. team was great!
I was pleasantly surprised at the proactive communication with me throughout the entire process. I received a phone call each time my point person changed and emails updates. I always felt informed, and everyone was professional. I did a lot of research before calling as I don't like doing financial transactions without face-to-face interactions. But the PennyMac staff were honest, patient, and listened to me, making me feel comfortable and that they were trustworthy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.