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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very focused on providing excellent customer service
I thought it took to long to close the loan. I understand that COVID made it more challenging. I thought that since I had been a PennyMac customer since 2016, and was doing a simple refi, that it would happen within a couple of weeks. Instead, it took 2 full months. I do appreciate the streamlined ability to upload documents and sign electronically, but I thought doing so would make closing happen faster. Otherwise, 5 stars...
Well it closed on time so that was good. And we were not wanting to have to provide all new documentation again later in the process and we did not so that was good. Clinton was very good and always available. Thank you.
The closing was scheduled three times. The first time, I received no notification of any problems. At closing time, the notary called me to let me know that they had not received the closing documents from P-mac and it would not be happening. P-mac said they needed the last 2 yrs of tax returns for my business. I had asked from the beginning if this was needed and was told they were not. The second time it was scheduled, same thing, different reason. Finally, the third time, it worked.
Very good communication. Updates received both by e-mail and by phone were very helpful. Issues that arose were resolved timely. Process for the most part went smoothly.
Lots of papers but It went thru smoothly...
Took longer than I thought, ask for repeated documents that I had no access to.
My only gripe was that documents were requested "sort of" last minute. All I had was a few days to submit info. Also, the closing document signage was rushed, i guess due to time sensitivity. But other than that, the process was easy and simple, mainly due to this process not being my first time.
The process was very easy in my opinion. The only negative to me was the appraisal and that was not PennyMacs fault. The appraiser was horrible. It took a little longer than expected due to Covid but overall a good experience with people that care and are knowledgeable. I have already recommended PennyMac to 2 coworkers looking to refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.