PENNYMAC

James G. 

on Birdeye

6 years ago

Greg was very easy to deal with. 

REGINAL G. 

on Birdeye

6 years ago

Very focused on providing excellent customer service 

BRADLEY B. 

on Birdeye

6 years ago

Erika was great. She was helpful, but the overall process was complex and I never knew where I was in the process. A process roadmap with a you are here icon would be helpful. 

Steven O. 

on Birdeye

6 years ago

The only issue I had, and why some of this was frustrating, was that any email I sent went to a generic email team instead of the loan officer assigned to my loan. I wouldn't get emails back for a few days. The same goes for phone calls. I would be routed to the first person available, and that person wouldn't be able to help me. One even stated that I would need to speak with the loan officer assigned to the loan... that's what I was trying to do in the first place. 

John M. 

on Birdeye

6 years ago

Actually Lauren was very accurate, prompt and pleasant to work with 

JASON M. 

on Birdeye

6 years ago

Wonderful experience and great service from both Tiffany and Brent. 

DANIEL D. 

on Birdeye

6 years ago

Took longer than I thought, ask for repeated documents that I had no access to. 

BANAK B. 

on Birdeye

6 years ago

My only gripe was that documents were requested "sort of" last minute. All I had was a few days to submit info. Also, the closing document signage was rushed, i guess due to time sensitivity. But other than that, the process was easy and simple, mainly due to this process not being my first time. 

JOHN C. 

on Birdeye

6 years ago

The process was very easy in my opinion. The only negative to me was the appraisal and that was not PennyMacs fault. The appraiser was horrible. It took a little longer than expected due to Covid but overall a good experience with people that care and are knowledgeable. I have already recommended PennyMac to 2 coworkers looking to refinance.