PENNYMAC

Katherine M. 

on Birdeye

6 years ago

If the correct information would have been shared with me in reference to the cashier's check. I was given the wrong amount and who to make it out to. I was able to resolve this with the Company Service link by wiring the correct amount to them in order to make the closing actually work. Also, when we were speaking on the telephone going over my information, my phone disconnected and you did not call me back and when I called you, you did not pick up. Overall, in the end it worked out for me 

Mavis F. 

on Birdeye

6 years ago

Mavis Forson 

DONNA C. 

on Birdeye

6 years ago

It was quick and easy 

Glen R. 

on Birdeye

6 years ago

Communication was one of the keys that made This experience more than acceptable. Cheree Payton was great. She answered all my questions and promptly returned all my calls to put my mind at ease if I had any questions. Because of the team work to close my loan , I would greatly refer Penny Mac 

JOSE GARCIA J. 

on Birdeye

6 years ago

Tracy and all involved were extremely informative and made my wife and I understood the whole process. 

RICHARD S. 

on Birdeye

6 years ago

Cheree was extremely helpful. She always responded in a timely fashion. 

RANDY A. 

on Birdeye

6 years ago

I rated this survey based on working with a Tracy, because of the Covid 19 situation it was awkward and seemed long. Everyone one was a pleasure to work with, it just seem to jump around at times. But again it was due to the current situation. Thank you Tracy and PennyMac. 

KELLY N. 

on Birdeye

6 years ago

My refinance was an easy and informative process. 

Raymond H. 

on Birdeye

6 years ago

Fast and easy just a great job every one did