PENNYMAC

JUSTIN S. 

on Birdeye

6 years ago

Max Mitchell was great at communicating with me throughout the process, however there were several things on penny Mac's end that drug out the refinance process and made for a lot of confusion. 

GRANT M. 

on Birdeye

6 years ago

They were very accommodating in finding the right loan for our situation. 

Katherine M. 

on Birdeye

6 years ago

If the correct information would have been shared with me in reference to the cashier's check. I was given the wrong amount and who to make it out to. I was able to resolve this with the Company Service link by wiring the correct amount to them in order to make the closing actually work. Also, when we were speaking on the telephone going over my information, my phone disconnected and you did not call me back and when I called you, you did not pick up. Overall, in the end it worked out for me 

Mavis F. 

on Birdeye

6 years ago

Mavis Forson 

DONNA C. 

on Birdeye

6 years ago

It was quick and easy 

Glen R. 

on Birdeye

6 years ago

Communication was one of the keys that made This experience more than acceptable. Cheree Payton was great. She answered all my questions and promptly returned all my calls to put my mind at ease if I had any questions. Because of the team work to close my loan , I would greatly refer Penny Mac 

JOSE GARCIA J. 

on Birdeye

6 years ago

Tracy and all involved were extremely informative and made my wife and I understood the whole process. 

RICHARD S. 

on Birdeye

6 years ago

Cheree was extremely helpful. She always responded in a timely fashion. 

ROBERT Johnson I. 

on Birdeye

6 years ago

Some documents were requested after already having been provided. At closing I still didn't have a final closing cost issued accurately which resulted in notary making two visits to close. Flood zone information provided to me was not correct had to be amended. My loan specialist became unresponsive to my emails toward the end of the process so some of my questions/concerns were unanswered.