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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
1. You did not stick to your original loan estimate. The only cost that was considerably different was the rate cost which should not have changed. 2. When the closing costs were drastically different than the loan estimate, no one communicated with me about the changes. I had to call every week for several weeks before someone was able to find out why. 3. Over promised, under delivered. Daily Webb kept assuring me the changes were a computer glitch and there were no real issues. Was not true
My experience was EXCEPTIONAL every step of the process!!!! Everyone was thorough and patient with my questions. I felt genuinely cared about and the process could not have been more simple. I have already recommend Penny MAC to my fiends!!!! You guys have been the absolute BEST!!! Thank you! Thank you! Thank you!
The beginning of the process was great. During the process I had questions and had a very hard time understanding what was required of me in the E-Doc system. It was confusing as it was the same over and over and I could not tell what was new and what I had to do. The closing went fine and was completed in a timely matter.
Things went very smoothly from the beginning and throughout the process. Everyone was great to work with.
I think the whole thing went smoothly. I felt like the hand off between one pennymac rep to the next was well done. I had no problem of contacting either one of them.
Everybody tried their best regardless that the left hand and the right did not know what was going on (office staff). One time I was transferred 4 times to get my question answered. Also, other companies sent me emails to complete documents. The first time I deleted a request I did not know the sender. Molly and Cameron were very helpful and knowledgeable in presenting the refinance and helping me through the steps. I would be remiss by not saying I was a part of the confusion.
Everything was great , from start to finish
Convenient to deal with same company as my prior mortgage company. They knew my reliability and I knew theirs. No cash transaction made it easier.
PennyMac was on point throughout my entire refinance. They were great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.