PENNYMAC

Mike M. 

on Birdeye

6 years ago

better communication and knowledge 

JUAN R. 

on Birdeye

6 years ago

I used PennyMac to refinance our home. They were very helpful throughout the process and answered all my questions in a timely manner, even with the pandemic going on. Anytime I called or emailed, there was always someone knowledgeable on the other side that could help me get answers quickly and simply. I could always count on speaking to someone that was friendly, personable, and knowledgeable about the process. I recommend PennyMac on service alone, but all the other benefits are great too. 

BRYAN M. 

on Birdeye

6 years ago

Greg was in constant communication with me during the entire process; he answered all of my questions thoroughly and promptly. 

Michael C. 

on Birdeye

6 years ago

. 

Jose G. 

on Birdeye

6 years ago

Communication time ,could of been better. I understand that everyone is trying to refinance in these times and there large volumes of work going on. Bottom line ,it over. Thank 

Sheri G. 

on Birdeye

6 years ago

Overall an easy process Clear communication 

MAUREEN Carnakie B. 

on Birdeye

6 years ago

They were very communicative throughout the process. 

JESSICA T. 

on Birdeye

6 years ago

A+++ 

MARCOS Zapien C. 

on Birdeye

6 years ago

-Failed to check in as promised -Failed to contact me at the time of day we agreed upon -Failed to make me aware of appointment cancelations for which I took time off of work (twice) -Rude and difficult to work with, very unprofessional. -Process took longer than expected (no one’s fault, I just wished I was kept in the loop) Side note: Julia Shupe my loan officer was amazing! Kind and courteous, quick to respond, very profesional.