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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Interest rates had dropped so I am sure they were busy. The loan process was a little long but expected because of amount of traffic. Only real complaint was not knowing closing cost until the night before closing.
There was a severe lack of communication from Jorge Blanco. Weeks would go by with no communication. When Jorge would communicate he seemed confused about the process, and why steps in the process did not happen in the time frame that was previously communicated. On the upside, other representatives that I spoke with while Jorge was unreachable were very helpful, professional, and in Jorge Blanco's absence, kept the loan moving through the steps. Without them I doubt we would have closed by now.
Emails weren’t answer. I had to make multiple phone calls to get answers and no one was able to help right away. I let them know that my emails weren’t being answer and still continued to be ignored. Loan took way longer to close then I was told.
My questions were answered as quickly as possible. Any mistakes were quickly corrected. The process was overall made easy for me.
The whole process was clearly defined so we knew what to expect and communication was exceptional.
Great refinancing experience, all team members were professional and efficient in responses. Big thank you to Icenia and Daniel.
Loan officer was helpful, I had a problem with first application in January but the second app was successful and the team seemed knowledgeable and things went more smoothly.
The whole process was so simple. Everyone I worked with was happy to help and easy to get a hold of, if I had any questions.
PennyMac provides an easy and timely service that benefits all involved in the home buying process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.