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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I used PennyMac to refinance our home. They were very helpful throughout the process and answered all my questions in a timely manner, even with the pandemic going on. Anytime I called or emailed, there was always someone knowledgeable on the other side that could help me get answers quickly and simply. I could always count on speaking to someone that was friendly, personable, and knowledgeable about the process. I recommend PennyMac on service alone, but all the other benefits are great too.
We were told they would verify the payoff with current lender before final documents were drafted, however, this was not done, which resulted in higher loan amount than needed as additional payments had been made to current lender. Felt that communication could have been better, as often we didn't know what was happening as there were long gaps between emails saying action had been "completed" ie..loan approval, and next email to advise of next step..ie..closing.
Penny Mac was amazing to work with and especially Tahirah Kelley. She was awesome to work with and made everything easy for us. I will use Penny Mac again and recommend anybody else to use them!
Excellent experience all round. Glenn was particularly helpful and attentive. Everything went smoothly and exactly on the timeline promised. Every question was answered. A thoroughly satisfactory experience. I would certainly recommend pennymac. And will continue to use them in the future.
From the first call to closing the process was smooth and easy. Everyone we communicated with were friendly and professional. The smoothest refi I have ever done. Thank you.
A+++
My closing was rescheduled 3 times . I would of liked to been able to contact the person I was dealing with when issues where going on with the closing . Then yesterday I received an email saying our loan was funded . Then my wife gets a call asking about our June payment . When we where told we would not have one until August . It just seems like to me that the teams devised of penny Mac do not communicate . So now Monday is the 15th and I’ll have to call back to make sure that everything is ok
There were bumps in the road along the process but the staff al worked with me to make sure I was happy in the end. We smoothed things out and we’re able to close with benefits to me and my partner. There was some lag in communication with some of the team but thankfully Tahitian pulled it all together for me and served as a middle man for me to communicate my concerns. In the end everything worked out.
Was how attentive the loan specialist was to our questions and concerns. He was able to answer everything with detail and help us understand the terms and help us feel comfortable going through the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.