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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would like to Thank PennyMac for a very efficient and pleasant loan experience especially in the middle of the COVID-19 safer at home and restrictions. We were still able to complete the appraisal and conduct a closing all within the original time frame. Thank you,
super easy process
I sent emails and questions to my loan officer to be answered quickly however she mentioned she had to send to other departments, so this took some time and sometimes did not even get communicated to them according to loan officer, not sure who was to blame but finally after speaking to Regina she set everything straight and answered my emails and concerns. Work on better communication between your departments and streamline the process with one contact during entire process.
I would recommend PM to anyone.
Great communication during the process. Every one I spoke to was very professional.
Fast, clear, and consistent information.everyone was friendly and prompt.
We did not enjoy working with Nichole Littleton. She did not return emails promptly, she also seemed annoyed when speaking on the phone. I wound up going to the gentleman we initially spoke to (Mark Mitchell) for all of our question. Mark was amazing, prompt and able to figure out answers to all of our questions. He clearly explained expectations ect. We would recommend using Mark Mitchell at PennyMac but WILL NOT recommend using Nichole Littleton!
It seems to me, since I was a client prior to refinancing, I thought it would be quicker and smoother. Just because my income changed was not a reason for how long it took. I was tried of hearing there is a pandemic going on! In my opinion, I was with PennyMac for 6 years paying more than the loan per month required I would have thought it would have been a much better experience, but I was wrong. It took way to long and Old Republic was a joke in this process. Should have pay off the loan.
From the initial application with Mr. Vandervele, to Mr. Kapaun, and Grace Kapaun, to the Notary, everyone was professional, knowledgeable about refinancing, and everything was timely and in order. Mr. Kapaun went out of his way to be personable, and clients need that little added touch, you do not feel like your just another number in the book, we would definitely ask for Mr. Kapaun if we ever refi again. Thank you for the awesome experience, it was a first for us. Bruce and Debra McDowell
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.