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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lauren was absolutely thorough, accurate, polite, and timely in all her correspondence with me. I did send one incorrect document but felt that the loan company was too particular in pursuing proof of my changed name (they had already been notified that my license AND SS card were up to date with my correct name). I did appreciate the clear emails, informing me of what documents or other actions I needed to take to help with the loan process.
Ms. Lana Thomas made this process a breeze! She was responsive to all of my questions in an exceptionally timely manner, she very clearly and patiently took the time to explain everything to me in detail and in terms I could understand and she was courteous and professional in all of my communications with her. Ms. Thomas was very pleasant and likable and I am glad that she was the person who handled the refinance of my home! Thank you Ms. Thomas!
Service was good, the loan agents were able to help us with our needs and complaints. The only problem is it took longer to close due to closing documents being different from what we agreed on.
The closing statements had to be verified multiple times, as they were not accurate as to the previous agreement. In the end the result was ok, but frustrating to get there. It was difficult to communicate using the online portal, as the organization of this system is not intuitive.
Better communications @ each phase of the loan process.
Process was seamless and simple. Really true good to be true, but it happened. Great effort by everyone at PennyMac.
Process was easy and everyone I worked with was very friendly.
carmelita was excellent when closing was delayed for a day because the title company sent the wrong documents, she was incredibly helpful and responsive
The process went smoothly and there there was always good communication of the loan process. John and the PennyMac team took their time to answer all my questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.