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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process from start to finish was seamless. Regular communication was maintained and appreciated. Very positive experience.
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The customer service was great; they are able to hold your hand through the whole process and provide the best service. Highly recommend!
Tahirah was great to work with, and made the entire process so easy for me.
The closing was weird. We had the amount needed for closing but didn’t know to whom it should be written. We went through the trouble of getting a cashiers check written out to Penny MAC. Turns out, it should have been written out to the title who’s name wasn’t provided in the final closing documents. Then, it was requested that we wire the funds at an additional cost to us. Just odd!
The actual closing didn’t go well. We were scheduled for a Monday at 7p. The notary called several hours prior and told me she hadn’t received the documents from the title company. She texted later and cancelled. We rescheduled for 3 days later and I didn’t get a confirmation until a couple hours before the notary arrived.
My loan processor, Nichole, was great, I am happy with her! I am severely disappointed in the service (lack there of!) I received from the loan officer, Stephen. He was very communicative with me in the beginning (though I felt pressured to lock), up until we locked in. He quit responding to me. He promised a lender credit to match an offer I had, however, he would not send me documentation to support this despite my several requests. I had to ask a manager to obtain. Not happy w/ Stephen!
Due to the situation with Cv19 virus, they kept me informed as to my refinance status.
Very easy and painless process. Started on a Saturday and within 3 weeks had a mobile notary at my house signing the closing documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.