PENNYMAC

Ly B. 

on Birdeye

6 years ago

I felt Lana was great. The response time for Penny mac SUCKED. Sitting on hold for an hour and transferred to another hour long hold only to not get issues resolved SUCKED. I had a home which was with another lender. wanted to refi with Pennymac. The HELL was wasted time on phone trying to get a representative who would handle a home which was not already financed by Pennymac. Waiting for an hour on hold to be passed on to another hour long hold. SUCKED. This happened on three different days 

JORDAN H. 

on Birdeye

6 years ago

From the moment I called and talked to Daniel he was stellar. We were able to get a great rate and moved through the initial process of starting the refinance easily. From there we started working with Nichole and she was a rockstar! She communicated all the information in a way we understood, and always took time to answer our questions. She checked in often and guided us through the entire process. We couldn’t have asked for a better experience! 

NICHOLAS G. 

on Birdeye

6 years ago

The pennymac team made the process easy and straight forward. Thank you 

ESMERALDA M. 

on Birdeye

6 years ago

There were a few bumps on the road but Brittany Claypool was very helpful. Her outstanding customer service make this stressful process very easy. I never had trouble getting hold of Brittany or someone by phone or email. Great job team Penny Mac. 

Christopher R. 

on Birdeye

6 years ago

Great rates and fast closing. 

VAL R. 

on Birdeye

6 years ago

Confusion in the beginning when I uploaded the documents but later had to email them. We typically close within a few weeks of starting the loan process. 

RICHARD P. 

on Birdeye

6 years ago

Molly C. was very very helpful 

ANGDAWA S. 

on Birdeye

6 years ago

I was provided two different information from your party members. I didn’t understand why. 

Janice St J. 

on Birdeye

6 years ago

Great communication and easy process