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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was not holy with the initial loan officer, jarret. But when Lana came on board, she handled all issues immediately. She was great!!!
Everything went smoothly from Loan Officerto Processor, They were professional and very helpful. Considering the high volume and the fact that I am also in the industry, they took the time to explain the whole process. Unfortunately, something happened one day before closing where a new CD was disclosed with incorrect information. Shannon and Tracy worked hard to get the CD corrected the best they could. We since received an incorrect Post Close CD. We hope to get a corrected Post Close CD soon
My questions were answered quickly and I did have a few bumps along the way but they were solved immediately.
It was complete on time
It took me 2 weeks to get a Loan Officer to respond directly to me, when I initially requested a refinance. Pennymac Associates would call back, put me on hold and never connect me with an actual loan officer, sometimes for 40 minutes at a time. This occurred at a minimum of 4 times over a 5 day period. I was already an existing mortgage client! I was told by the closing attorney, the night before closing that I needed an 18yr old/nonspouse witness present. Thankfully, a friend was available.
Clear,precise, accurate, professional service
Overall my experience was better than expected, anytime I had a question or didn’t fully understand the pennymac team would respond quickly and fully explain processes so I can have a better understanding.
The same documents were being asked for, it seemed like we wasn’t going to close, closing date kept being pushed back, the timeframe was longer than expected. Overall, I’m just happy it got done.
Willing to match the offer of other lender. Went beyond to lower fees. Closing ontime and hassle free.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.