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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service and timing were excellent as well as a wonderful staff of people.
Entire process was seamless and painless.
I felt Lana was great. The response time for Penny mac SUCKED. Sitting on hold for an hour and transferred to another hour long hold only to not get issues resolved SUCKED. I had a home which was with another lender. wanted to refi with Pennymac. The HELL was wasted time on phone trying to get a representative who would handle a home which was not already financed by Pennymac. Waiting for an hour on hold to be passed on to another hour long hold. SUCKED. This happened on three different days
Loan disclosure form changed without our knowledge. The closing documents changed without our knowledge. The closing documents were wrong at our closing which was rescheduled twice. Bad experience with PennyMac.
First of all I’m assuming the pandemic affected the process. We paid for a rate buy down and lock that had to be extended because our VOE was not received and no one notified Molly. We were waiting for notary to arrive, we were not told the appointment was cancelled. We immediately contacted employer to get VOE sent same day. We could have done that earlier if we’d known.
There were a few bumps on the road but Brittany Claypool was very helpful. Her outstanding customer service make this stressful process very easy. I never had trouble getting hold of Brittany or someone by phone or email. Great job team Penny Mac.
Great rates and fast closing.
Too much back and forth between multiple members. Wish things would have been clearer
Given the current circumstances of COVID, I understood there were other pressing matters. That said, Tahirah was detailed in her responses. I appreciated her candor and honesty.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,880 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.