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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Due to the situation with Cv19 virus, they kept me informed as to my refinance status.
Service and timing were excellent as well as a wonderful staff of people.
Entire process was seamless and painless.
Very easy and painless process. Started on a Saturday and within 3 weeks had a mobile notary at my house signing the closing documents.
From the moment I called and talked to Daniel he was stellar. We were able to get a great rate and moved through the initial process of starting the refinance easily. From there we started working with Nichole and she was a rockstar! She communicated all the information in a way we understood, and always took time to answer our questions. She checked in often and guided us through the entire process. We couldn’t have asked for a better experience!
Loan disclosure form changed without our knowledge. The closing documents changed without our knowledge. The closing documents were wrong at our closing which was rescheduled twice. Bad experience with PennyMac.
Majority of the time was great until the final closing. I have not received information on the actual final fund reimbursement and wish that I heard from one of the Point of Contacts instead of just hearing it from the notary that processed the final paperwork.
It was complete on time
It took me 2 weeks to get a Loan Officer to respond directly to me, when I initially requested a refinance. Pennymac Associates would call back, put me on hold and never connect me with an actual loan officer, sometimes for 40 minutes at a time. This occurred at a minimum of 4 times over a 5 day period. I was already an existing mortgage client! I was told by the closing attorney, the night before closing that I needed an 18yr old/nonspouse witness present. Thankfully, a friend was available.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.