PENNYMAC

Sean C. 

on Birdeye

5 years ago

Although there was a consultant assigned to us, she was not easily accessible (no direct contact info was provided other than a name) until they were inquiring on why we did not want to do an appraisal. That was not the case. We dealt with too many individuals throughout the process which caused miscommunication and delays. Once it was resolved the process went very well and our loan consultant kept very good communication with us. 

Andrea W. 

on Birdeye

5 years ago

Five stars. The process was quick and smooth!! 

Brian P. 

on Birdeye

5 years ago

Mobile notary did not seem to be onboard with scheduling more than once. Difficult to sometimes get ahold of John and Michael . Michael was the original person I had talked to. Michael did not seem to interested in getting my business in the overall. John was great throughout and seemed very concerned with any issues I had once I was able to speak with him. I have been told I could have closed this loan for much cheaper through other lenders which is concerning. 

Eugene C. 

on Birdeye

5 years ago

Did a refinance and the process from start to finish was seamless! 

ROBERT R. 

on Birdeye

5 years ago

Thank you for refinancing our house,  

JACOB R. 

on Birdeye

5 years ago

There was a big issue right before closing and there was zero communication. In fact, we closed our loan and still have never received a call with an explanation/solution. It all ended well, but the complete lack of communication and clerical errors caused tons of unnecessary stress and uncertainty on our part. 

LUIS M. 

on Birdeye

5 years ago

Very great customer service. PennyMac was willing to match competitive offer even after locking in rate. 

Jacquenline P. 

on Birdeye

5 years ago

It ws a very easy process and John was clear and quick in his responses and any concerns I had. 

HEIDI E. 

on Birdeye

5 years ago

Great turn around time.