PENNYMAC

Steve G. 

on Birdeye

6 years ago

This was an great and smooth process. I did have on hiccup however, this was all my doing and staff who I spoke to helped me right away and took care of things right away thank you for all who was involved in my process as everyone should be recognized. 

Carrie B. 

on Birdeye

6 years ago

Amir was amazing- very professional and easy to work with. Belinda was also amazing. I called one day when Belinda was not available ( not sure of the person I spoke with), but they were very rude. Otherwise, dealing with Amir and Belinda was great. This was the easiest transaction I have ever completed as it pertains to mortgage servicing. I would use Penny Mac in the future! 

RONNIE F. 

on Birdeye

6 years ago

N/a 

DUSTIN R. 

on Birdeye

6 years ago

Initializing the refi went fine. Julia was terrific to work with. Once the loan process moved on to the next person, communication died off and it was frustrating. Given the current pandemic, and parties working from home, etc. it is easier to understand, but no easier, given we had to make repairs in a timely manner, but prior to and post repairs there were periods of a few days with no communication. Overall, I'd say 7/10. I also advise future buyers to shop around for people to do closing. 

Phyllis A. 

on Birdeye

6 years ago

Tracy and Steven were so helpful and so personable! Questions I had were answered professionally and in a timely manner. It was a smooth process, with no surprises. 

Sarah R. 

on Birdeye

6 years ago

This was easily the worst lending experience I have ever had. My credit was pulled twice for one app, I spent at least three hours on the phone just attempting to fix the errors noted in my application completed by the lending agent. It was never adequately corrected. Duplicative documents were requested in due dilig; when told we had already provided them, they had us provided them again anyway because they said they were buried in 200 other documents and didn't know how to find them. Horrible. 

Marie M. 

on Birdeye

6 years ago

From the first time I called I received excellent service Phillip Zayas walked me thru the process and helped me step by step to do everything I needed to get to the next step,it was amazingly easy and I felt completely supported. Phillip then sent me to the next step which was Mr. Buchanan and that process was just as easy, as well with lots of support and caring. These two are extraordinary individuals whom represent the Penny Mac Team extremely caring individuals who know their work . 

DIANE S. 

on Birdeye

6 years ago

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JOSEPH M. 

on Birdeye

6 years ago

Good explanations and support from the agent we began the work with. He set it in motion and was patient in explaining the process and what we should expect. Ms. Payton did very well at her end, helping us through the repetitive and unclear (and sometimes contradictory) document requests (not her fault) until the department which sent the requests was satisfied.