PENNYMAC

MICHAEL G. 

on Birdeye

6 years ago

Tracy was extremely helpful and made the process easy! 

LEONARD P. 

on Birdeye

6 years ago

Working with PennyMac was very easy from start to finish. I feel like they listened to my needs and I was able to get exactly what I needed. The documents I received were accurate from the 1st contact all the way to closing. 

CHRISTOPHER F. 

on Birdeye

6 years ago

Little confused on the final paperwork me and ex-wife had to sign but was eventually worked out 

Michael C. 

on Birdeye

6 years ago

I originally tried to refinance with quicken loans and they dropped the ball to say the least. Their closing costs kept changing and I had to keep calling and they would give me credits to get the closing costs closer to where it was supposed to be but still always a couple hundred dollars higher than originally quoted. I dropped them like a bad habit and started the process with Pennymac. Pennymac not only matched QL quote, I actually paid nothing at closing. TY to Daniel and Nakita! 

Leonard M. 

on Birdeye

6 years ago

A 

KEVIN H. 

on Birdeye

6 years ago

Everything went smoothly and the closing date was actually a month in advance. The only issue was with the closing cash back. It was about four business days after I was told of the day it would be in my checking account and Instead of direct deposit, a wire transfer was done and my bank charged me a $15 dollar wire transfer fee. My bank does not charge for direct deposit only wire transfer fees. Wasn't sure why a wire transfer was used instead of direct deposit. 

JUNAID M. 

on Birdeye

6 years ago

Very happy with the overall process and the personal attention by the loan agents. 

Deandre M. 

on Birdeye

6 years ago

Great customer service 

MARK ANDERSON J. 

on Birdeye

6 years ago

The process went without a hitch. The only real concern I had was having an appraiser in my house to take pictures of each and every room, especially during the coronavirus.