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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Na
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Having started this refinance process before the COVID-19 lockdowns, I did not know what to expect. Luckily Brittany and Joseph were there to guide me through the madness. Things got a little hairy after the stay at home orders took place and everyone transitioned into working from home. Communication was not straightforward and I did struggle to get responses, but Brittany was there to guide me through the finish line once we got our bearings. The refi closed at the right time for us.
During the start of the covid-19 pandemic when interest rates were at an all time low, it was impossible to get any loan officer to call me or email me back. Mark Mitchell went above and beyond to walk me through the application process. Nichole Littleton took over and made sure our refinance loan got approved. We closed and were funded 8 days ahead of schedule. Thank you for taking us from a 5.25 to a 3.62 interest rate!
The process was easy and straight forward. Communication was well done and the loan agent made sure the loan would go through as quickly as possible.
Everything about the process was easy and clearly understood. The only issue was the time difference between myself and the office where the agent worked. We often had to leave messages for one another. Otherwise, I would use them again.
Communication was very poor. There should have been regular updates on the process. At one point, I was ready to walk away.
Fast and simple!
Great experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.