PENNYMAC

JESSE O. 

on Birdeye

6 years ago

Very good service 

JENNY J. 

on Birdeye

6 years ago

The loan officer Maxwell Mitchell took the time and effort to explain things clearly. His follow thru was amazing! He was clear in explaining all of the information and patient with all of my questions! 

ERICA G. 

on Birdeye

6 years ago

I appreciate the prompt and courteous responses from the PennyMac team. Given the unique times, I didn't feel that response time or level of service was comprised at all. I appreciate everyone on the team, especially Carmelita and Matt that helped to make my refinancing experience a less stressful one. 

Rajesh K. 

on Birdeye

6 years ago

Overall process went good but still not happy with couple of things. 

KWAKU G. 

on Birdeye

6 years ago

Great experience 

Jonathan M. 

on Birdeye

6 years ago

Excellent service 

Stephan K. 

on Birdeye

6 years ago

Very prompt on answering questions. Very good upload site. 

STEPHEN E. 

on Birdeye

6 years ago

Tracy Parker was great throughout the process. She explained everything very clearly and accurately. It has been a great experience working with Tracy and PennyMac for my refinance loan. 

ALEX J. 

on Birdeye

6 years ago

The only reason I stayed an finished my loan was Becca of Carmelita she was good to work with an answered questions. Before Carmelita was assigned to my loan this was the biggest shit show I’ve been apart of Once I finished my application I did not hear from the original loan agent again. Not even an email back. He dumped everything onto his assistants lap which the communication was a little better but not much. There were a couple times I had to call an figure things out on my own