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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They lied about servicing my vehicle
Business response:
We understand your frustration with this situation, as trust is fundamental to any service relationship. We would appreciate the opportunity to discuss your experience in more detail. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can address your specific concerns directly.
I have an F350 went in for an oil change and tires. both me and my truck were there for 5 days. no other work was done!
Business response:
We understand your frustration with the extended time it took to complete your oil change and tire service. Having to wait five days for routine maintenance is certainly not the efficient service we strive to provide our customers. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can discuss your experience further.
Ifeel like I kinda got 2different storys, one when Ioriginally called about the tire censor and a differnt one i brought it in, originallyit wouldnt take long to do then it was we need it for hours, ijust wouldlike to get it staight from the beggining.
Business response:
Your positive feedback means a lot to us, and we understand your frustration about receiving different information regarding your tire sensor service. We recognize how important it is to provide consistent and accurate details from the very first phone call through to completion.
Custom tire stem cover was not replaced after tire repair. Got home and found it missing. My mistake for not checking at shop after repair.
Business response:
Thank you for taking the time to share your experience with us. We understand how disappointing it must have been to discover your custom tire stem cover was missing after getting home from your tire repair service.
came for a car on website. salesman drives me all over the lot looking for it then says it's at emissions. the offer is over 5k higher than the price online. his explanation was title licensing doc fees safety inspection detailing, etc. told him it was too much he asks how much I can afford. I give him my max and he demands 1500 more pressuring me to finance.Tell him no and all of a sudden trade in is worth enough to get my price. Wait 4 hours to test drive. Takes 6 hours total. Bait and switch.
Business response:
The concerns you mentioned difficulty locating the vehicle, discrepancies between the online price and the in-store offer, pressure during financing discussions, and the extended wait time are not the level of transparency, respect, and efficiency that we want any guest to experience at our dealership. We would greatly appreciate the chance to learn more details and address this situation directly with you. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355.
I do not like getting phone calls asking me if I want to trade my car in! If I wanted to trade my car in, I would have been there speaking about cars. I also will not fill out the comment card, this is not fair for the service adviser who works hard. Just because I do not like something it is not his/her fault it is the fault of the person who start, example calling me asking me to trade my car in! :(
Business response:
We understand how frustrating it can be to receive calls that don't align with your needs, and we're sorry if our outreach felt intrusive. Your time and preferences are important to us, and we'll be sure to review how we approach these types of communications so that they better serve our customers.
lack of communication. No calls or updates in 5 days
Business response:
This is not the level of service we strive to provide, and your feedback is extremely important to us. Please contact Beverly Woodhull, our Customer Relations Director, directly at 855-971-8355.
It took 10 days to get a bunch of little things done for a new truck. Not acceptable. I was NOT given a like truck. Rather a small SUV.
Business response:
We understand how frustrating and inconvenient that must have been, and this is not the level of service we strive to deliver. Please reach out to our Service Director, Claude Chiles, at 623-523-6180 at your earliest convenience.
Out of all of the car purchases I've done this place tops worst customer service by far. From sales to finance guy all of them. There is a lack of client care and professionalism from surrounding sales guys too.
Business response:
What you've described is not the level of customer care or professionalism we strive to provide, and we regret that we let you down during such an important purchase. We'd like the opportunity to learn more about your visit and address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.