Pet Paradise Atlanta

Jennifer M. 

on Yelp

3 years ago

Very frustrated with the service at Pet Paradise Atlanta. My grooming appointments are continued to be cancelled because there's no groomer when I arrive. Every time I book grooming online and I get to the facility, the appointment gets cancelled because no one is available. So frustrating and inconvenient. Someone could at least called to let me know. 

Ashley E. 

on Yelp

3 years ago

Was the only place that I found to take dogs who arent friendly with other dogs, and super convenient to airport but my dog is vaccinated and both times hes gone hes got kennel cough :( cant trust this as his respirations gotten really bad this second time (we thought first time was a fluke) 

Larry V. 

on Yelp

3 years ago

Dropped my dog off yesterday for Day Camp & Grooming. I loved the grooming service my dog received! Unfortunately was disappointed with the day camp experience. I took use of the webcams pet paradise uses and logged in several times throughout the day and just saw dogs in behind cages. When I went to pick up my dog, I asked if my dog got to play with any dogs / and if they had any playtime today with the dogs and the associates answer was "I'm not sure" which leads me to believe that my dog didn't get to have the experience ... read more

Sheila K. 

on Yelp

3 years ago

Classic case of what I asked for vs. what I got. I thought I was being pranked. There's no way this happened in real life. This review is in response to the grooming only. I've never boarded my pup here. I specifically requested to speak with the groomer. I showed her the pictures of his last hair cut, pictured below, and she agreed to do a summer cut, & lightly trim down his face. Whereas, the groomer was sweet and polite I would have been happier if she just came out and said, "I'm not comfortable doing this type of cut", ... read more

Roz T. 

on Yelp

3 years ago

My beagle stayed at the Atlanta Airport Camp Creek Location from May 25, 2022 til May 29. He has allergies so when he sounded like he was gagging and coughing I dismissed it as that. But it got worse and when I took him to his vet he was diagnosed with KENNEL COUGH. I know things can happen, no matter how good our intentions may be. But I have called the location twice and left messages and I called the corporate office. I have YET to receive a callback. The saddest part of all of this is that Pet Paradise is about that almi... read more

Doc T. 

on Yelp

3 years ago

I have mixed feelings about this place. I'll start with the pros. Its such a convenient location. They are right next to park and fly plus, so if you are traveling from ATL, it makes everything easy. Some of the staff members are really great and clearly care about the pups. Cons: There is so much turnover with employees. Some of them are good and some don't seem to care. My dogs experience seems to depend on who's working. One stay my dog came home with a huge hot spot, she was refusing to eat, and she threw up multiple tim... read more

Luteesa F. 

on Yelp

4 years ago

Imagine taking your beloved dog to doggie day camp or boarding them with the expectations of them receiving group play with other dogs. Now imagine taking both of your dogs for that experience. Studies show the importance of having a well-socialized dog and we were willing to pay the price. Sometimes even paying for extra playtime. Lastly, imagine finding out that they have NOT been receiving any socialization with the other dogs and no one bothered to even tell you. My dog has been going to Pet Paradise for 4 y... read more

Lauryn T. 

on Yelp

4 years ago

I bought my toy poodle here to be groomed. She had some matting on top, not on her belly because I shaved her myself. Upon picking up my dog, she had a gash on her belly. The groomer said she was "severely matted" which was a complete lie. These people don't know what they are doing and to make it even worse, they still charged me full price. I've taken my dog to many other places and no groomer has ever cut her, let alone give her a huge gash. I spoke to the manager Asia & nothing was resolved. My poor dog probably has PTSD... read more

Eve W. 

on Yelp

4 years ago

Update, I see Pet Paradise has responded to my review. I have made multiple calls about this facility. The last person i talked to, regional manager Samantha, was happy to tell me that my Mollys misery is a " training opportunity". I find that comment to be repulsive. I am currently waiting for a call further up the chain to speak to her boss. No excuses, this facility should be shut down for animal cruelty!