Pet Paradise Atlanta

Leisa W. 

on Yelp

4 years ago

My husband and I have been using pet paradise for about a year as our pup truly enjoyed it here. Regretfully we now have to find somewhere else to go based on the actions of the people here. We left our two pups here while I went on a week long work trip. The first issue that occurred happened 5 days into their stay. The dogs were dropped off on a Sunday... on Friday I received a call advising that they were worried because the dogs weren't eating their food. So it took you all that long to notice that they weren't eating? T... read more

Stephanie L. 

on Yelp

4 years ago

I set a reservation at this location so I could travel overnight. I emailed them my dogs vaccination records and received confirmation for my pet's stay. The day before my trip, I got an email that the reservation was canceled. I called immediately to ask about the email. They had no real reason and basically said they were overbooked. They were not apologetic at all. After a very circular conversation and being told the manager was not available, they had no real solution. When pressed they essentially said they could accom... read more

Gretchen S. 

on Yelp

4 years ago

Kennel cough! We had to go to doggie ER the night after picking him up. I've left messages with staff to make them aware of his illness, but NOBODY ever called to follow up. Also, this same dog was left outside of his kennel for a couple hours after having been fed. (We'd asked that our two dogs not be fed together as the little one steals the big ones food, even though they shared their space). I know this because i could watch the outside of the kennel via pet portal. We called and sent messages from our vacation in Wes... read more

Damarcus H. 

on Yelp

4 years ago

My puppy was set to stay for a weekend at Pet Paradise he came home with a tic, and 3 bags of food and no explanation or curtesy call the days he didn't eat. Then when I saw the bill there were additional services that were applied for grooming, nail clipping, etc and I just asked for a bath. There was also additional summer rates and it's still spring so I am really confused when it's May 24 and summer begins June 20th. I really hope that things can get corrected. 

Dubois N. 

on Yelp

5 years ago

Looks truly are deceiving. This place clearly do not clean the dogs utilities and the dog kennels . Absolutely awful! They gave my dog kennel cough , he was throwing up and everything. The amount that we were charged , things should of been way more up to par and clean especially during a WORLD PANDEMIC. Never going back. 

Constance Q. 

on Yelp

6 years ago

My pet Mazi Hammonds was put out of Pet Paradise because of a disagreement with my son Earl Hammonds. I have been trying to reach coporate due to this situation ans no one is responding to me. I wrote them and was told they were going to contact Pet Paradise location at Airport Campcreek no one is concerned about what has happened to our family. Mazi had been apart of Pet Paradise family for over a year and a half. Samantha got upset with my son for under 40.00 when it was a staff who told my son since Mazi wasn't checked in... read more

Lisa A. 

on Yelp

6 years ago

Just wanted to update the people that the Owner/manager never reached out as they said they would. This place should be shut down as I can't believe they are still in business. 

Esther L. 

on Yelp

7 years ago

Currently out of town but had a concerning afternoon interaction with pet paradise and considered having someone go pick up my dog because I'm concerned she is not being cared for. I signed up for Furever connected where they send you an update and photos of your dog, and I got the report but it had pictures of a dog that was not mine in fact it looked completely different from mine. I sent an email letting them know it was not my dog and that I was concerned. No response. I called the center and left a message...no response... read more

Elle S. 

on Yelp

7 years ago

Amendment- while they do take good care of my babies, I have to say I'm pretty disappointed with some things too. Today when I arrived they had suddenly done away with some of their discount offerings without warning. They cited new management as the reason... just wish that customers didn't have to suffer at the hands of "new management." Anyone who has dealt with kennels before knows that anytime leadership changes hands there are lots of changes that tend to come down the pipeline that are not very favorable to the cust... read more