Pet Paradise Atlanta

Roz T. 

on Yelp

4 years ago

My beagle stayed at the Atlanta Airport Camp Creek Location from May 25, 2022 til May 29. He has allergies so when he sounded like he was gagging and coughing I dismissed it as that. But it got worse and when I took him to his vet he was diagnosed with KENNEL COUGH. I know things can happen, no matter how good our intentions may be. But I have called the location twice and left messages and I called the corporate office. I have YET to receive a callback. The saddest part of all of this is that Pet Paradise is about that almi... read more

Doc T. 

on Yelp

4 years ago

I have mixed feelings about this place. I'll start with the pros. Its such a convenient location. They are right next to park and fly plus, so if you are traveling from ATL, it makes everything easy. Some of the staff members are really great and clearly care about the pups. Cons: There is so much turnover with employees. Some of them are good and some don't seem to care. My dogs experience seems to depend on who's working. One stay my dog came home with a huge hot spot, she was refusing to eat, and she threw up multiple tim... read more

Luteesa F. 

on Yelp

4 years ago

Imagine taking your beloved dog to doggie day camp or boarding them with the expectations of them receiving group play with other dogs. Now imagine taking both of your dogs for that experience. Studies show the importance of having a well-socialized dog and we were willing to pay the price. Sometimes even paying for extra playtime. Lastly, imagine finding out that they have NOT been receiving any socialization with the other dogs and no one bothered to even tell you. My dog has been going to Pet Paradise for 4 y... read more

Lauryn T. 

on Yelp

4 years ago

I bought my toy poodle here to be groomed. She had some matting on top, not on her belly because I shaved her myself. Upon picking up my dog, she had a gash on her belly. The groomer said she was "severely matted" which was a complete lie. These people don't know what they are doing and to make it even worse, they still charged me full price. I've taken my dog to many other places and no groomer has ever cut her, let alone give her a huge gash. I spoke to the manager Asia & nothing was resolved. My poor dog probably has PTSD... read more

Eve W. 

on Yelp

5 years ago

Update, I see Pet Paradise has responded to my review. I have made multiple calls about this facility. The last person i talked to, regional manager Samantha, was happy to tell me that my Mollys misery is a " training opportunity". I find that comment to be repulsive. I am currently waiting for a call further up the chain to speak to her boss. No excuses, this facility should be shut down for animal cruelty! 

Leisa W. 

on Yelp

5 years ago

My husband and I have been using pet paradise for about a year as our pup truly enjoyed it here. Regretfully we now have to find somewhere else to go based on the actions of the people here. We left our two pups here while I went on a week long work trip. The first issue that occurred happened 5 days into their stay. The dogs were dropped off on a Sunday... on Friday I received a call advising that they were worried because the dogs weren't eating their food. So it took you all that long to notice that they weren't eating? T... read more

Stephanie L. 

on Yelp

5 years ago

I set a reservation at this location so I could travel overnight. I emailed them my dogs vaccination records and received confirmation for my pet's stay. The day before my trip, I got an email that the reservation was canceled. I called immediately to ask about the email. They had no real reason and basically said they were overbooked. They were not apologetic at all. After a very circular conversation and being told the manager was not available, they had no real solution. When pressed they essentially said they could accom... read more

Gretchen S. 

on Yelp

5 years ago

Kennel cough! We had to go to doggie ER the night after picking him up. I've left messages with staff to make them aware of his illness, but NOBODY ever called to follow up. Also, this same dog was left outside of his kennel for a couple hours after having been fed. (We'd asked that our two dogs not be fed together as the little one steals the big ones food, even though they shared their space). I know this because i could watch the outside of the kennel via pet portal. We called and sent messages from our vacation in Wes... read more

Damarcus H. 

on Yelp

5 years ago

My puppy was set to stay for a weekend at Pet Paradise he came home with a tic, and 3 bags of food and no explanation or curtesy call the days he didn't eat. Then when I saw the bill there were additional services that were applied for grooming, nail clipping, etc and I just asked for a bath. There was also additional summer rates and it's still spring so I am really confused when it's May 24 and summer begins June 20th. I really hope that things can get corrected.