Physicians Immediate Care

Eileen W. 

on Yelp

3 months ago

Reserved a time online for my son. Waited over an hour before I had to leave to grab my other child from school. Was never informed they were running behind or anything. I open the door and one of the Nurses sitting in the chair says she can see my son after she sees the next person, even though my son was first in line to be seen. I explained I needed to be done in 10 min and that it's already been over a hour and she said that would be pushing it. I had to leave and cancel the appointment. Everyone was sitting in chairs sh... read more

Wendy F. 

on Yelp

6 months ago

I will never return to New Lenox. After making an appointment to walking in with no provider to a Telehealth appointment when camera wouldn't work was the last straw. Last experience was having an appointment and no one showed up for work to open the doors. Just shut this place down. 

V R. 

on Yelp

11 months ago

Horrific response to my son having issues with the antibiotic. I'm completely ignoring the horrific wait times with a scheduled appointment. I called first thing in the morning and requested that they change my sons antibiotic. They said the provider would call me back. Waited 7 hours for a call back that never happened so I called the office and they put me onhold and then sent to vmail. Then I called back and the person on the phone completely lied to me regarding the possible side effects and then hung up on me. 

Morgan S. 

on Yelp

a year ago

Worst physicians immediate care I've ever been to. I'm really not sure why they even offer appointments when they're all 10 minutes apart, I had an appointment for 11:30, got there before 11:30 and had already filled out all my paperwork to avoid a wait. Still waited almost 40 minutes in the waiting room up front. A man walked in after me for an appointment at 11:40, how is that even possible with ONE doctor, to see patients 10 minutes apart if you know there's work to do in between patients. A nurse took me to a room after ... read more

Johnny S. 

on Yelp

a year ago

Come if you don't mind not waiting for a room but love waiting for hours for a 5 minute test once you get in a room. 

Michelle B. 

on Yelp

2 years ago

I've been suffering with a wheezy cough for 4 weeks, couldn't get in to see my pcp so I give this place a try. Started having sinus issues, like my right sinus being completely closed not able to breathe. Make an appointment and the day of my appointment I get a text saying no doctor, only telemedicine. Okay fine. I get there early and wait 25 minutes after my scheduled time. Get into a room, tell my symptoms and the nurse takes vitals. My bp is high, I explain I just rushed over from work, waited, and I get nervous going to... read more

Ashley C. 

on Yelp

2 years ago

Scheduled a last minute appointment on a Sunday after suffering all week with a sinus infection. I was trying to wait it out to contact my normal doctor but I couldn't wait another day. It was a 2 hour wait, ok no problem. Got into a room at the 2 hour mark and then waited another hour for the nurse to come in. Told her I was extremely congested and couldn't breathe through my nose as well as my numerous other symptoms. She looked in my ears and had me open my mouth, didn't even check my nose. Told me it was a virus and that... read more

Ken S. 

on Yelp

2 years ago

New Lenox location Poor service,Rude desk staff! Understaffed only one nurse PA available.Had to wait 2 hours to be attended.Take your business elsewhere. 

Blank B. 

on Yelp

2 years ago

It took them two hrs and half to do basically nothing. Don't come here, their super nice but it take very long to just even get in the dr office and then you have to sit and wait for your results.