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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
0 stars if I could I was billed several times for things I did not come for I would not recommend have to call billing company to have it all fixed.
Business response:
Hey Lana, we're sorry for any billing concerns you’ve had! Please shoot us an email at billing@wellnow.com. We’d love to help! -The Customer Service Team
This place sucks, double charged for 1 visit and I've been fighting them for months for a refund. Wouldn't go back here if it was free.
Business response:
We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out! -The Customer Service Team
Be prepared to wait. I made a Saturday noon appointment online. Every slot in 10 minute increments was available. At 12:55 I'm still waiting to be seen. Ignorant and rude. My time is valuable as well as yours. At least set expectations
Business response:
Rocco, we're really sorry to hear about this. Please reach out to us at wecare@wellnow.com so we can look into it! -The Customer Service Team
Reserved a time online for my son. Waited over an hour before I had to leave to grab my other child from school. Was never informed they were running behind or anything. I open the door and one of the Nurses sitting in the chair says she can see my son after she sees the next person, even though my son was first in line to be seen. I explained I needed to be done in 10 min and that it's already been over a hour and she said that would be pushing it. I had to leave and cancel the appointment. Everyone was sitting in chairs sh... read more
I will never return to New Lenox. After making an appointment to walking in with no provider to a Telehealth appointment when camera wouldn't work was the last straw. Last experience was having an appointment and no one showed up for work to open the doors. Just shut this place down.
Business response:
Hi Wendy, we’re really sorry for any issues you experienced. Please send us an email at wecare@wellnow.com with your visit details so we can work to resolve this. -The Customer Service Team
Horrific response to my son having issues with the antibiotic. I'm completely ignoring the horrific wait times with a scheduled appointment. I called first thing in the morning and requested that they change my sons antibiotic. They said the provider would call me back. Waited 7 hours for a call back that never happened so I called the office and they put me onhold and then sent to vmail. Then I called back and the person on the phone completely lied to me regarding the possible side effects and then hung up on me.
Worst physicians immediate care I've ever been to. I'm really not sure why they even offer appointments when they're all 10 minutes apart, I had an appointment for 11:30, got there before 11:30 and had already filled out all my paperwork to avoid a wait. Still waited almost 40 minutes in the waiting room up front. A man walked in after me for an appointment at 11:40, how is that even possible with ONE doctor, to see patients 10 minutes apart if you know there's work to do in between patients. A nurse took me to a room after ... read more
Come if you don't mind not waiting for a room but love waiting for hours for a 5 minute test once you get in a room.
I've been suffering with a wheezy cough for 4 weeks, couldn't get in to see my pcp so I give this place a try. Started having sinus issues, like my right sinus being completely closed not able to breathe. Make an appointment and the day of my appointment I get a text saying no doctor, only telemedicine. Okay fine. I get there early and wait 25 minutes after my scheduled time. Get into a room, tell my symptoms and the nurse takes vitals. My bp is high, I explain I just rushed over from work, waited, and I get nervous going to... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,096 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.