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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I was seen at the New Lenox location on 9/17/2022. I had sore throat and body Aches. The first test was covid and came back negative. The nurse practitioner came in and gave me a lecture about prescribing too much anti biotics is making the drugs ineffective. Then he said its a virus and he cannot do anything but take Motrin. After going back and forth he gave me steroids for my throat. After taking the drugs the symptoms went away but came back couple of days after finishing hte drugs. I waited couple of more days to see if... read more
Business response:
We are very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Operations team. We would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email us at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible.
I was seen at the New Lenox facility on August 19th. I had scheduled an appointment time of 11:20 am. I arrived early with symptoms of shortness of breath, chest wall/rib pain, severe nonproductive cough, sore throat/ear pain, sinus congestion, along with other upper respiratory symptoms not uncommon for asthmatics (20+ year history). I was made to sit in the waiting room, with increasing shortness of breath and constant cough. Everyone taken before me was at the facility for a physical exam and/or TB skin test. I was beggin... read more
This building is so unprofessional. I came in with a form for a drug screening followed by about 7 other people. The lady at the desk served each and other person before checking me in for my drug screening and then gave me a hard time about the screening saying she didn't know what the form was. I wouldn't recommend this place to anyone nor will I be using the facility again.
I'd give a zero if i could. I showed up there at 7:00pm and was told their appointments exceed their hours so i could not be seen. Pretty sure it's a walk in clinic. Online said walk in wait time is 15-25 minutes and they close at 8!!!!! Never again Not to mention when i called the girl told me the wait time was over an hour yet Frankfort told me New Lenox wait was 15-25 min along with online saying 15-25 min. Update... It wasn't the wait time. I was completely turned away meanwhile the online time AND the office in Frankfo... read more
Business response:
We are sorry for your long wait time. Unfortunately, the wait times at an urgent care, like Physicians Immediate Care, can occasionally be unpredictable. This is because of the nature of the service being provided. The severity of each patient's sickness or injury differs, making some encounters longer than others and also forces the medical staff to triage patients based on their medical needs if we have a trauma patient that requires immediate attention.
Insurance co was accepted here but they failed to inform me that I still had to pay for c-19 testing on my own. Would not send it thru my insurance co. Never sent itemized bill, just a $670.00 bill, for 2 separate visits. Also different prices for same medical code. Not the friendliest staff, I get it was busy but no excuse in my book.
This place make you wait and wait. Even if you have an appointment, they will continue to push you string you along telling you that you are next but you will just continue to sit. Waste of my life
I came in on a Saturday, Aug 1st around 10:30am, I gave them two stars for the check in process which was really efficient! They do an initial screening and send you a link to fill in all your info. That part was great, unfortunately they are very slow administratively. As they were seeing other patients, they made a point to tell me they were waiting on the front desk. I waited for an hour and a half for the front desk to process my info so the Dr could see me. The Dr was great, she was quick, thorough and I received my dis... read more
Doctors care about putting you back to work and not your health. I went here for immediate care because I didn't want to go to the ER because of covid19. The safety steps for covid19 were great but that's all the positives this place has. They took an X-ray (is what I mainly went there for) and came back negative. This was an at work knee injury and I could hardly walk so I needed to make sure nothing was broken. The doctor asked if I could go back to work which I laughed and said I could hardly walk and he said "well that's... read more
Business response:
Thank you for your feedback, Nick. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns very seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
I am giving them 2 stars as staff was nice. I came in very sick. Clearly miserable and not well. After a flu and strep test coming back negative, I was told it was a cold, take some Sudafed and pretty much good luck. After two days of only getting worse, I had to go to another urgent care. They were exceptional. A chest x-ray later it was determined I had pneumonia. Apparently the bronchitis I had turned into pneumonia. Thank goodness I went somewhere else and got the great care I needed.
Business response:
Thank you for your feedback. We are sorry to hear about your recent experience at our New Lenox clinic. We take patient quality of care concerns very seriously, and we would appreciate the opportunity to review your visit details. Could you please email me at patientservices@visitphysicians.com with your name and the date of your visit?
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,061 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.