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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Went to physicians immediate care for my son yesterday. He'd been sick a few days fever and cough. I wasn't going to leave a review except for the fact that I can't help noticing the staff is not properly trained on swabbing for flu or strep. I was very disappointed in the way "Eddie" handled the swabbing for my son. He definitely doesn't know what he's doing and a patient should never be left crying/gagging/gasping for air after any swab. They really should take more care in training their MAs in proper swab techniques beca... read more
Business response:
Thank you for your feedback. We take your concerns seriously and would appreciate the opportunity to speak with you about your son's experience. If you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your contact information?
I brought my 3 year old in for nasty cough! The doctor seemed to do unnecessary tests! There was only a few people there and the wait was close to 3 hours! The staff didn't seem too friendly and not too great with making my child feel comfortable! They also put us in a room for kids with uncovered outlets! Which seems very dangerous when kids are in a room!
Business response:
Thank you for your feedback. I'm sorry you are not happy with your child's visit to our clinic. We take your concerns seriously and have forwarded your comments to our clinic manager for her review.
This place is a joke!!! Don't go here unless you want them to charge you debit card without your authorization and without ever sending you a bill. Yes, that's exactly what they did to me and it's wrong. WARNING DON'T EVER GO TO PHYSICIANS IMMEDIATE CARE!!!! Don't give them your debit card to make a copy that's what they do to everyone that goes there and then they decide to take the money from your card on file without your authorization and without ever sending you a bill. Don't go here!!!
Business response:
Thank you for your feedback on your visit, Kelly. Patients are asked to provide a credit card or debit card at the time of service. This is to cover the amount your insurance determines as "patient responsibility" - usually a deductible or if you had a service your plan does not fully cover. 7 days before we charged your card, a notification should have been emailed to you to let you know what the amount would be. We would like to look into why you didn't receive either an email notification or paper notification of your... read more
I went here in March for a sinus infection. They gave me a flu test and a prescription for a bunch of meds. The meds did not work and I ended up using Teladoc for another appointment two weeks later, which actually saved me money. My bill after insurance was over $200 (without the medication cost). My insurance is really good usually. I did call and request an itemized statement, which was sent in a timely manner. I cannot believe that an office visit is $267 to just walk in the door. By far the worst visit I've had her... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you aren't happy with the cost of your visit and I would like to offer some clarification as to how our billing process works. When we bill your insurance company for your visit, we bill a rate called "usual and customary." The amount that you are responsible for paying after we bill your insurance company depends on the type of insurance you have, if you owe a deductible, if you have any out-of-pocket cost, etc. If you have any questions, please feel free to contact our bi... read more
Our initial visit went well. My son was taken back immediately because he was bleeding from a laceration on his head. After being seen by a nurse and PA, his wound was glued. A bandaid was placed over his laceration. The following day I went to take his bandaid off per their instructions and not only was it glued to his head, but the sticky part of the bandaid was partially over his laceration so it began bleeding again. I called the office and they initially said that I could take a bit of water to help remove the adhesive.... read more
Business response:
Thank you for your feedback. We are very sorry to hear about your experience. We take patient quality of care concerns very seriously, I would appreciate the opportunity to speak with you. Could you please email me at patientservices@visitphysicians.com with your contact information?
I have used Physicians Immediate Care in New Lenox for myself as well as my patients. We have always been treated exceptionally. On 12/27/18, that years long streak was utterly smashed by the front desk Regina. She was exceptionally rude when I first checked in. I just figured she was having a bad moment. However, Regina's bad moment stretched into a monumental fit. At one point, I had to just say "I'm begging you to stop talking to me and just process my card." She continued her harassment. Truly, disturbing beha... read more
Been at this urgent care several times with different members of the family, always pretty good service. UNTIL TODAY when I brought my son in, the receptionist was very curt and rude. I hadn't brought my insurance card with me, and she asked me if he was a new patient and I responded yes. She replied, I need your insurance card, I replied I didn't have it on me, her reply was maybe your wife can take a picture of it and send it. I mentioned that myself and son were there previously and that they had my insurance informatio... read more
NEVER EVER GO HERE!! They misdiagnosed my youngest son several months ago. I swore we would not return. DR there said no sinus infection. I took him to his regular DR the next day because clearly something was wrong. He had a "raging" sinus infection per our regular DR. Antibiotics were given and he was feeling better in 2 days. However, my oldest was injured at work and this is where they brought him. I walked into the room while she had already begun stitching his fingers. It was a bad wound that definitely should have be... read more
Business response:
Thank you for your feedback, Laura. I'm very sorry that you were not happy with the medical care your son received. I would appreciate the opportunity to speak with either your son or you about his experience, depending on his age. Could you please email me at patientservices@visitphysicians.com with your contact information and your son's name? Thank you.
I do not know why I continue to return to this place. The doctors give wrong advice or completely lack advice. Don't waste your time. I have always had good care at Dupage Medical Group in Joliet. Even though it is a much further drive, I will go there from now on.
Business response:
We are sorry you were unhappy with the medical advice you received and would like to get more details about what happened. If you would message us your contact information, I will pass it along to our area director who will reach out to learn more about your experience. Thank you for your feedback.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,061 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.