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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I'd give a zero if i could. I showed up there at 7:00pm and was told their appointments exceed their hours so i could not be seen. Pretty sure it's a walk in clinic. Online said walk in wait time is 15-25 minutes and they close at 8!!!!! Never again Not to mention when i called the girl told me the wait time was over an hour yet Frankfort told me New Lenox wait was 15-25 min along with online saying 15-25 min. Update... It wasn't the wait time. I was completely turned away meanwhile the online time AND the office in Frankfo... read more
Business response:
We are sorry for your long wait time. Unfortunately, the wait times at an urgent care, like Physicians Immediate Care, can occasionally be unpredictable. This is because of the nature of the service being provided. The severity of each patient's sickness or injury differs, making some encounters longer than others and also forces the medical staff to triage patients based on their medical needs if we have a trauma patient that requires immediate attention.
Insurance co was accepted here but they failed to inform me that I still had to pay for c-19 testing on my own. Would not send it thru my insurance co. Never sent itemized bill, just a $670.00 bill, for 2 separate visits. Also different prices for same medical code. Not the friendliest staff, I get it was busy but no excuse in my book.
This place make you wait and wait. Even if you have an appointment, they will continue to push you string you along telling you that you are next but you will just continue to sit. Waste of my life
I came in on a Saturday, Aug 1st around 10:30am, I gave them two stars for the check in process which was really efficient! They do an initial screening and send you a link to fill in all your info. That part was great, unfortunately they are very slow administratively. As they were seeing other patients, they made a point to tell me they were waiting on the front desk. I waited for an hour and a half for the front desk to process my info so the Dr could see me. The Dr was great, she was quick, thorough and I received my dis... read more
Doctors care about putting you back to work and not your health. I went here for immediate care because I didn't want to go to the ER because of covid19. The safety steps for covid19 were great but that's all the positives this place has. They took an X-ray (is what I mainly went there for) and came back negative. This was an at work knee injury and I could hardly walk so I needed to make sure nothing was broken. The doctor asked if I could go back to work which I laughed and said I could hardly walk and he said "well that's... read more
Business response:
Thank you for your feedback, Nick. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns very seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
I am giving them 2 stars as staff was nice. I came in very sick. Clearly miserable and not well. After a flu and strep test coming back negative, I was told it was a cold, take some Sudafed and pretty much good luck. After two days of only getting worse, I had to go to another urgent care. They were exceptional. A chest x-ray later it was determined I had pneumonia. Apparently the bronchitis I had turned into pneumonia. Thank goodness I went somewhere else and got the great care I needed.
Business response:
Thank you for your feedback. We are sorry to hear about your recent experience at our New Lenox clinic. We take patient quality of care concerns very seriously, and we would appreciate the opportunity to review your visit details. Could you please email me at patientservices@visitphysicians.com with your name and the date of your visit?
Went to physicians immediate care for my son yesterday. He'd been sick a few days fever and cough. I wasn't going to leave a review except for the fact that I can't help noticing the staff is not properly trained on swabbing for flu or strep. I was very disappointed in the way "Eddie" handled the swabbing for my son. He definitely doesn't know what he's doing and a patient should never be left crying/gagging/gasping for air after any swab. They really should take more care in training their MAs in proper swab techniques beca... read more
Business response:
Thank you for your feedback. We take your concerns seriously and would appreciate the opportunity to speak with you about your son's experience. If you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your contact information?
I brought my 3 year old in for nasty cough! The doctor seemed to do unnecessary tests! There was only a few people there and the wait was close to 3 hours! The staff didn't seem too friendly and not too great with making my child feel comfortable! They also put us in a room for kids with uncovered outlets! Which seems very dangerous when kids are in a room!
Business response:
Thank you for your feedback. I'm sorry you are not happy with your child's visit to our clinic. We take your concerns seriously and have forwarded your comments to our clinic manager for her review.
This place is a joke!!! Don't go here unless you want them to charge you debit card without your authorization and without ever sending you a bill. Yes, that's exactly what they did to me and it's wrong. WARNING DON'T EVER GO TO PHYSICIANS IMMEDIATE CARE!!!! Don't give them your debit card to make a copy that's what they do to everyone that goes there and then they decide to take the money from your card on file without your authorization and without ever sending you a bill. Don't go here!!!
Business response:
Thank you for your feedback on your visit, Kelly. Patients are asked to provide a credit card or debit card at the time of service. This is to cover the amount your insurance determines as "patient responsibility" - usually a deductible or if you had a service your plan does not fully cover. 7 days before we charged your card, a notification should have been emailed to you to let you know what the amount would be. We would like to look into why you didn't receive either an email notification or paper notification of your... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,147 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.