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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This place make you wait and wait. Even if you have an appointment, they will continue to push you string you along telling you that you are next but you will just continue to sit. Waste of my life
I came in on a Saturday, Aug 1st around 10:30am, I gave them two stars for the check in process which was really efficient! They do an initial screening and send you a link to fill in all your info. That part was great, unfortunately they are very slow administratively. As they were seeing other patients, they made a point to tell me they were waiting on the front desk. I waited for an hour and a half for the front desk to process my info so the Dr could see me. The Dr was great, she was quick, thorough and I received my dis... read more
Doctors care about putting you back to work and not your health. I went here for immediate care because I didn't want to go to the ER because of covid19. The safety steps for covid19 were great but that's all the positives this place has. They took an X-ray (is what I mainly went there for) and came back negative. This was an at work knee injury and I could hardly walk so I needed to make sure nothing was broken. The doctor asked if I could go back to work which I laughed and said I could hardly walk and he said "well that's... read more
Business response:
Thank you for your feedback, Nick. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns very seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
I am giving them 2 stars as staff was nice. I came in very sick. Clearly miserable and not well. After a flu and strep test coming back negative, I was told it was a cold, take some Sudafed and pretty much good luck. After two days of only getting worse, I had to go to another urgent care. They were exceptional. A chest x-ray later it was determined I had pneumonia. Apparently the bronchitis I had turned into pneumonia. Thank goodness I went somewhere else and got the great care I needed.
Business response:
Thank you for your feedback. We are sorry to hear about your recent experience at our New Lenox clinic. We take patient quality of care concerns very seriously, and we would appreciate the opportunity to review your visit details. Could you please email me at patientservices@visitphysicians.com with your name and the date of your visit?
Went to physicians immediate care for my son yesterday. He'd been sick a few days fever and cough. I wasn't going to leave a review except for the fact that I can't help noticing the staff is not properly trained on swabbing for flu or strep. I was very disappointed in the way "Eddie" handled the swabbing for my son. He definitely doesn't know what he's doing and a patient should never be left crying/gagging/gasping for air after any swab. They really should take more care in training their MAs in proper swab techniques beca... read more
Business response:
Thank you for your feedback. We take your concerns seriously and would appreciate the opportunity to speak with you about your son's experience. If you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your contact information?
I brought my 3 year old in for nasty cough! The doctor seemed to do unnecessary tests! There was only a few people there and the wait was close to 3 hours! The staff didn't seem too friendly and not too great with making my child feel comfortable! They also put us in a room for kids with uncovered outlets! Which seems very dangerous when kids are in a room!
Business response:
Thank you for your feedback. I'm sorry you are not happy with your child's visit to our clinic. We take your concerns seriously and have forwarded your comments to our clinic manager for her review.
This place is a joke!!! Don't go here unless you want them to charge you debit card without your authorization and without ever sending you a bill. Yes, that's exactly what they did to me and it's wrong. WARNING DON'T EVER GO TO PHYSICIANS IMMEDIATE CARE!!!! Don't give them your debit card to make a copy that's what they do to everyone that goes there and then they decide to take the money from your card on file without your authorization and without ever sending you a bill. Don't go here!!!
Business response:
Thank you for your feedback on your visit, Kelly. Patients are asked to provide a credit card or debit card at the time of service. This is to cover the amount your insurance determines as "patient responsibility" - usually a deductible or if you had a service your plan does not fully cover. 7 days before we charged your card, a notification should have been emailed to you to let you know what the amount would be. We would like to look into why you didn't receive either an email notification or paper notification of your... read more
I went here in March for a sinus infection. They gave me a flu test and a prescription for a bunch of meds. The meds did not work and I ended up using Teladoc for another appointment two weeks later, which actually saved me money. My bill after insurance was over $200 (without the medication cost). My insurance is really good usually. I did call and request an itemized statement, which was sent in a timely manner. I cannot believe that an office visit is $267 to just walk in the door. By far the worst visit I've had her... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you aren't happy with the cost of your visit and I would like to offer some clarification as to how our billing process works. When we bill your insurance company for your visit, we bill a rate called "usual and customary." The amount that you are responsible for paying after we bill your insurance company depends on the type of insurance you have, if you owe a deductible, if you have any out-of-pocket cost, etc. If you have any questions, please feel free to contact our bi... read more
Our initial visit went well. My son was taken back immediately because he was bleeding from a laceration on his head. After being seen by a nurse and PA, his wound was glued. A bandaid was placed over his laceration. The following day I went to take his bandaid off per their instructions and not only was it glued to his head, but the sticky part of the bandaid was partially over his laceration so it began bleeding again. I called the office and they initially said that I could take a bit of water to help remove the adhesive.... read more
Business response:
Thank you for your feedback. We are very sorry to hear about your experience. We take patient quality of care concerns very seriously, I would appreciate the opportunity to speak with you. Could you please email me at patientservices@visitphysicians.com with your contact information?
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,096 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.