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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I have used Physicians Immediate Care in New Lenox for myself as well as my patients. We have always been treated exceptionally. On 12/27/18, that years long streak was utterly smashed by the front desk Regina. She was exceptionally rude when I first checked in. I just figured she was having a bad moment. However, Regina's bad moment stretched into a monumental fit. At one point, I had to just say "I'm begging you to stop talking to me and just process my card." She continued her harassment. Truly, disturbing beha... read more
Been at this urgent care several times with different members of the family, always pretty good service. UNTIL TODAY when I brought my son in, the receptionist was very curt and rude. I hadn't brought my insurance card with me, and she asked me if he was a new patient and I responded yes. She replied, I need your insurance card, I replied I didn't have it on me, her reply was maybe your wife can take a picture of it and send it. I mentioned that myself and son were there previously and that they had my insurance informatio... read more
NEVER EVER GO HERE!! They misdiagnosed my youngest son several months ago. I swore we would not return. DR there said no sinus infection. I took him to his regular DR the next day because clearly something was wrong. He had a "raging" sinus infection per our regular DR. Antibiotics were given and he was feeling better in 2 days. However, my oldest was injured at work and this is where they brought him. I walked into the room while she had already begun stitching his fingers. It was a bad wound that definitely should have be... read more
Business response:
Thank you for your feedback, Laura. I'm very sorry that you were not happy with the medical care your son received. I would appreciate the opportunity to speak with either your son or you about his experience, depending on his age. Could you please email me at patientservices@visitphysicians.com with your contact information and your son's name? Thank you.
I do not know why I continue to return to this place. The doctors give wrong advice or completely lack advice. Don't waste your time. I have always had good care at Dupage Medical Group in Joliet. Even though it is a much further drive, I will go there from now on.
Business response:
We are sorry you were unhappy with the medical advice you received and would like to get more details about what happened. If you would message us your contact information, I will pass it along to our area director who will reach out to learn more about your experience. Thank you for your feedback.
I was denied service. The 2 young women at the front counter lacked empathy and were rude. Then a credit check was done. I owed $15.00 and something for $108.00. I asked from where? The woman said I don't know. I said if I owe you the 15.00 I will pay now. I said I have great insurance and I did not come here to dispute a bill that was from 6 years ago in which this is the first time I am hearing about. Are they a credit agency or a quick care? Mean time I was in such sever pain and so ill, it took a lot of energy... read more
Business response:
I'm so sorry to hear about your recent experience at our New Lenox clinic. We take your feedback very seriously and wondered if we could speak with you to discuss your issue further. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you.
DO NOT GO HERE!!!! I was misdiagnosed twice in one week by these people. No excuse for the incompetent people who work here. Don't waste your time. On my last phone call asking them what to do since I wasn't getting any better they told me to "see a REAL doctor" They literally said this to me. What a joke!
Business response:
Brooke, I'm very sorry that you were not happy with the medical care you received. There are situations where we do ask patients to follow-up with their primary care provider. I would appreciate the opportunity to get more details about your specific visit, could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you?
This place annoyed me so much. I get there to take a drug test which was scheduled by my employer and they had no record of it because no one's email worked. They had me email them my paper from my phone 4 times and it still wouldn't work. Then they wanted me to buy an app on my phone so I could fax it to them. After I finally went to the back the employees were not very friendly and were too busy finishing up their discussion about their weekend plans to help me right away. Very disappointing visit.
The doctors are very good, but unfortunately the front desk person needs to work on her customer service skills. If that doesn't bother you, then it's conveniently located, clean, and the care is good. I won't be back though.
This place is awful. Starting with them asking for a credit card, to have on file, so that they can bill you for the remainder of what your insurance doesn't pay. What?! ( I was originally seen here before this whole thing started with the credit card ) It would be a cold day in hell that I'd give my cc number to a stranger to hold onto. LOL. Not to mention the charges here are outrageous! Save yourself some money ( and self-respect ) and go to either the Walk In Minute Clinic at Walgreens, or CVS. ( Update-Reply to Megan f... read more
Business response:
I'm so sorry to hear that you aren't happy with your visit. You can be assured that we do not keep any credit card information in our system. We use a secure, encrypted credit card processing company that can only access your card information for 90 days. We will always notify the patient (via email or letter) before any charges are applied to the credit card. If you would like to discuss this further, please send me an email to patientservices@visitphysicians.com. Sincerely, Megan, Patient Services
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,096 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.