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Physicians Immediate Care
- New Lenox, IL
About this business
Location details
621 E. Lincoln Hwy, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I was denied service. The 2 young women at the front counter lacked empathy and were rude. Then a credit check was done. I owed $15.00 and something for $108.00. I asked from where? The woman said I don't know. I said if I owe you the 15.00 I will pay now. I said I have great insurance and I did not come here to dispute a bill that was from 6 years ago in which this is the first time I am hearing about. Are they a credit agency or a quick care? Mean time I was in such sever pain and so ill, it took a lot of energy... read more
Business response:
I'm so sorry to hear about your recent experience at our New Lenox clinic. We take your feedback very seriously and wondered if we could speak with you to discuss your issue further. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you.
DO NOT GO HERE!!!! I was misdiagnosed twice in one week by these people. No excuse for the incompetent people who work here. Don't waste your time. On my last phone call asking them what to do since I wasn't getting any better they told me to "see a REAL doctor" They literally said this to me. What a joke!
Business response:
Brooke, I'm very sorry that you were not happy with the medical care you received. There are situations where we do ask patients to follow-up with their primary care provider. I would appreciate the opportunity to get more details about your specific visit, could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you?
This place annoyed me so much. I get there to take a drug test which was scheduled by my employer and they had no record of it because no one's email worked. They had me email them my paper from my phone 4 times and it still wouldn't work. Then they wanted me to buy an app on my phone so I could fax it to them. After I finally went to the back the employees were not very friendly and were too busy finishing up their discussion about their weekend plans to help me right away. Very disappointing visit.
The doctors are very good, but unfortunately the front desk person needs to work on her customer service skills. If that doesn't bother you, then it's conveniently located, clean, and the care is good. I won't be back though.
This place is awful. Starting with them asking for a credit card, to have on file, so that they can bill you for the remainder of what your insurance doesn't pay. What?! ( I was originally seen here before this whole thing started with the credit card ) It would be a cold day in hell that I'd give my cc number to a stranger to hold onto. LOL. Not to mention the charges here are outrageous! Save yourself some money ( and self-respect ) and go to either the Walk In Minute Clinic at Walgreens, or CVS. ( Update-Reply to Megan f... read more
Business response:
I'm so sorry to hear that you aren't happy with your visit. You can be assured that we do not keep any credit card information in our system. We use a secure, encrypted credit card processing company that can only access your card information for 90 days. We will always notify the patient (via email or letter) before any charges are applied to the credit card. If you would like to discuss this further, please send me an email to patientservices@visitphysicians.com. Sincerely, Megan, Patient Services
If I could give a negative star I would.Absolutely the worst experience I have ever had. Had to go here for a pre-employment drug test (pee in a cup). Stopped on Friday at 3 pm...was told there was a 2 hour wait. Came back on Saturday morning at 9 am...was told there was a 120 minute wait---seems the same as 2 hours to me....then set an appointment for 1 pm. I arrived at 12:50 pm and waited for forty (40) minutes; at which time I told the receptionist to return my driver's license. She went in the back and miraculously the c... read more
Staff is good, pretty fast, but billing is unjust. Take your credit card and they will bill it if insurance is slow paying. & they wont take you if there is an outstanding bill. Which leaves me with having to fight to get $420 back. Next time hospital for cold, dont have to waste hours and days trying to get money back. Not the staffs fault at all, corporate billing practice is. Sorry to the staff whom just work there and have to deal w/mad customers due to this. And billing has been helpful during this problem.
THE BLONDE LADY (Cathy?) AT THE FRONT DESK IS PROBABLY THE RUDEST PERSON I HAVE EVER MET! Very short tempered and condescending! She doesn't even know how to enter insurance cards in correctly! She said my insurance was not active BUT the insurance said there's a paid claim! She's probably charging the sick $150 and then pocketing it and still charging the insurance! This is the third time she has been rude to me when i came in VERY SICK! I would rather go to silver cross and sit with the homeless than go to this place and ... read more
I'm with Tim S. and his comments. I stopped going there after they began asking for my credit card. They have NO business asking for a credit card. Don't they understand how many ways that this information can be compromised? This is extremely inappropriate as far as collecting on an outstanding balance. Please - unsuspecting public - NEVER give your credit card to medical facilities, most especially with all of the security issues. SO many people have access to your information - people from the front desk all the way... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,061 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.