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Physicians Immediate Care
- Chicago, IL
About this business
Location details
2077 N. Clybourn Avenue, Chicago, IL, 60614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This was the closest location when I searched for a free covid test. It's not free. Even when I got there and asked the front desk before I saw anyone, they assured me that if I had insurance, it would be free. It's not free. Insurance paid for most of it, but I still got a bill for $37. Had they have been honest with me, I would've gotten a covid test elsewhere that is actually free. Never coming here again.
Came here to get a Rapid PCR COVID-19 test, but my experience was very much soured by the long wait time. + Ease of making an appointment + Appointment availability + Friendly personnel - Waited 35+ minutes to be seen, and an additional 20 minutes for results I made an appointment online for a rapid PCR test. Everything was straightforward and pretty easy. I registered, chose a time, provided all my info, insurance card, driver's license, etc. with relative ease. I arrived for my appointment exactly on time. Despite being... read more
Business response:
Thank you for your feedback, Minh. We are very sorry that your visit to our Clybourn clinic took longer than expected. Your feedback helps us to find problems and improve.
Waited 45 minutes past my appointment time before getting seen for a covid test. I was told it would take 15 minutes to get my results, but ended up waiting another 40 minutes. I understand it's a busy business, but I wouldn't recommend making an appointment unless you have the time to spare when they run late.
This place is absolute trash. They were massively behind on their appointments and they didn't even bother texting or calling to tell not to come early. I ended up sitting in their wait area forever. A gentleman whose place in line was behind mine had to leave after waiting for close to an hour. The front off desk portrays this situation as completely normal, even expected.
I made an appointment for a covid test and had to wait about 45 minutes past the appointment time to be seen. I get it, it was the end of the day. The doctors were super kind and efficient! The two women working behind the front desk were probably some of the rudest receptionists I've ever interacted with though. Listening to the way they spoke to other people in the waiting room was awkward, and at the end of the visit I went up to the desk to ask a question about billing. I went up to one of them and said "hi!" to get her ... read more
Awful experience. I called to see if they did presurgery clearance physicals snd was told yes! Headed over and the doctor focused solely on my weight asking multiple times about health issues I don't have, drew extra blood work because of my weight (all normal) and then even though my EKG was normal wouldn't clear me for surgery without a cardiac appointment because "he wasn't my normal doctor" ugh duh this is an urgent care. After scrambling for an appointment I saw a cardiologist and an internal med doctor and they both l... read more
The worst process ever for seeing a doctor. If you have multiple kids plan on spending 30 minutes on the tour phone trying to register each of them separately for each visit.
I can't begin to say how awfully I was treated here: I went on for a Covid screening and was told I had to wait outside. Fine, I get it. Precautionary measure. But after about 10 minutes I get a call saying that my insurance wasn't going through and I would have to pay cash. I asked if they could please call and verify my coverage, which is Blue Cross through my employer, a major chicago bank. The lady told me that that is not her job and I had to call my insurance provider. I did and was told no claim had been attempted and... read more
Business response:
Thank you for your review, Alex. I'm so sorry to hear about your recent experience at our clinic. This is not the experience we want our patients to have, and we apologize on behalf of our staff.
Dr. Chartre isn't fit to take care of an animal; much less a human being. She is rude and the line took 2 hours. PLEASE AVOID THIS HACK OF A DOCTOR AT ALL COSTS
Business response:
Thank you for your feedback, Doug. We take patient service concerns very seriously and would greatly appreciate the opportunity to discuss this with you in more detail. If you could please email me at patientservices@visitphysicians.com with your contact information, that would be very helpful.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4 star rating with 675 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.