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Polaris 9650iQ Sport Robotic Cleaner - Carlsbad, CA
About this business
Cleaner work great! App not so much.
Business response:
Thank you for your review, Jiml! We appreciate your feedback. Please feel free to reach out to our Technical Support Team who can assist you with the app features. Happy Swimming! Your Polaris Team
This robot is FANTASTIC! I have named him "George".... my pool is so clean and I don't have to do anything, George does it all!!!
Business response:
Thank you for your wonderful review, Kathy! We're thrilled to hear "George" is performing so well. Happy swimming! Your Polaris Team
It did an awesome job but it totally broke down in 14 months. The motor and cable is being replaced. Luckily it is still under warranty. For $1,600 I expected much more than that.
Business response:
We appreciate you taking the time to share your experience with us, Carlos. We are so sorry you're having an issue after 14 months of use and hope your cleaner continues to perform well after it is repaired. If you need assistance in the future, please do not hesitate to contact us. All the best, Your Polaris Team
I was hesitant to buy a robot cleaner due to the initial cost, but after a month, I have zero regrets.
Business response:
Thanks for choosing the Polaris 9650iQ Sport Robotic Cleaner, Ryan! Your trust and satisfaction are our top priorities. It's always a pleasure to hear from satisfied customers like yourself. Enjoy your clean pool! Your Polaris Team
Outstanding product with fast and efficient delivery; can't believe I waited so long to replace the booster pump/polaris 280 set up
Business response:
Thank you for your outstanding review, Jeff! We are thrilled to hear you're so satisfied with your cleaner and hope you enjoy your swim time. Cheers, Your Polaris Team
Product works great, but you have to order a different basket to accurately pickup up debri. Which that was explained or offered when purchased.
Business response:
Hi Thomas, We are sorry you needed to purchase a different filter that was more appropriate for your pool and understand your frustration. If there is anything we can do in the future to improve your experience, please let us know. You can call us directly at (800) 822-7933 or email customerfeedback@fluidra.com. All the best, Your Polaris Team
Great product. Recommend
Business response:
Thank you for your review and recommendation, Ezequiel! We appreciate you and hope you enjoy your clean pool. Happy swimming! Your Polaris Team
Great pool sweep. Does everything I expect
Business response:
Thank you for your positive review, Jeff! We hope you enjoy your swim time. Cheers, Your Polaris Team
Great machine when it works. The first unit had continuous Error 10 codes (communication) Trouble shot everything, replaced, cable, motor, control panel in numerous incidents. Polaris finally replaced unit a few months before warranty ran out. Second unit ran well for about a year; Error 10 code problem re-emerges, replaced cable (out of warranty) and still not working. Durability is my main complaint.
Business response:
Hi Don, We're sorry you're experiencing ongoing issues with your Polaris 9650iQ Sport Robotic Cleaner. Product quality and customer satisfaction are top priorities to us. Please call us at (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Polaris Team
Frequently asked questions about Polaris 9650iQ Sport Robotic Cleaner
How is Polaris 9650iQ Sport Robotic Cleaner rated?
Polaris 9650iQ Sport Robotic Cleaner has a 4.7 star rating with 245 reviews.
When is Polaris 9650iQ Sport Robotic Cleaner open?
Polaris 9650iQ Sport Robotic Cleaner is closed now. It will open on Monday at 9:00 a.m.
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