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Polaris 9650iQ Sport Robotic Cleaner

4.7

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4.7249 reviews
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David P.'s profile image
David P. 
on Birdeye

5 years ago

This is one expensive robot. But it is so much easier to work with than our old one of another brand. It does a great job after it’s cycle the pool is clean and sparkling. The only issue I have is the body of the robot has some fit and finish issues (uneven parts) for such a price. Also the cord gets stiff in cold weather and gets tangled easily. I love the app and the way it comes to you when time to take it out of the pool. All in all I would buy again. 

Business response:

Hello David, Thank you for your feedback. We are sorry to hear you are experiencing cord tangling issues, and we'd like to help. We'd like to suggest the following: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead of droppi... read more

RICK L.'s profile image
RICK L. 
on Birdeye

5 years ago

This Polaris does an excellent job of cleaning the pool. I am amazed at how much grit comes out each time I vacuum. Yes it’s more expensive and a little more work but it does such a great job it’s worth it.yes I would recommend this machine! 

Aaron C.'s profile image
Aaron C. 
on Birdeye

5 years ago

I was skeptical, how could a sleek design be hardy enough to clean my pool. But I'm convinced. It been running daily for a year. Yes I have to occasionayly vacuum manually, but very occasionally...I empty and clean it every week. During and After a bad wind or dust storm I'll run an extra cycle or two. The filter container will be filled with mud and/or leaves. PRO'S: It's been running every day for over one year, no pool service just me checking chemicals and cleaning out the filter, durable & functional! CON's: The wifi ph... read more

Chris R.'s profile image
Chris R. 
on Birdeye

5 years ago

Very please with the robot and it's very easy to program and use. No need to run a separate pool sweep since this is powered by 110 outlet. Glad I made the purchase 

Business response:

Thanks for sharing your first-hand experience, Chris! Enjoy the carefree pool maintenance. We wish you the perfect swim. All the Best, Polaris 

Kristol S.'s profile image
Kristol S. 
on Birdeye

5 years ago

This is by far the best investment we've made when it comes to our in-ground pool. Besides making the whole aspect of pool-cleaning easier with simply a touch of a button, it has even managed to improve the quality of our pool surface by removing scale and algae that evades even vigorous hand brushing using stainless steel brushes! Worth. Every. Penny. 

Business response:

Hi Kristol, We're so pleased to know that the Polaris 9650iQ Sport has far exceeded your cleaning expectations. We work hard to design innovative pool solutions that simplify our customers' pool experiences. Hearing from satisfied customers like you makes our efforts worth it. Thanks again, and enjoy your sparkling clean pool! - Polaris 

Michael N.'s profile image
Michael N. 
on Birdeye

5 years ago

Overall the Polaris works well for cleaning the walls and bottom of the pool. Not so much for our two Cabo shelves. It very rarely makes it up onto the shelves and we are constantly having to brush them almost daily. Some of that could be the pool design but we were hoping the Polaris would work a little better than it has. 

Business response:

Thanks for your feedback, Mike! We're glad the 9650iQ Sport is doing a great job on your pool floor and walls. Sometimes automatic pool cleaners can have difficulty cleaning areas in unique pool shapes such as Cabo shelves. We apologize for any inconvenience, but we hope the 9650iQ still saves you lots of time and energy cleaning your pool. All the Best, Polaris 

Tim D.'s profile image
Tim D. 
on Birdeye

5 years ago

I like the unit itself very much . I do not like the chord because it continually twists and prevents the unit from reaching the whole pool area. 

Business response:

Hi Tim, Thanks for sharing your valuable feedback. Here are some suggestions to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool. 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead of dropping the cable in a pile. We hope these tips ... read more

Edwell C.'s profile image
Edwell C. 
on Birdeye

5 years ago

It's a wonderful machine. I have a 20'X36" pool and it works like a champ, saves me tons of time. Great product and I want to say THANKS! 

Business response:

Dear Edwell, THANK YOU for choosing the Polaris 9650iQ Sport robotic cleaner for your pool maintenance needs. Happy Swimming, Polaris 

Gary K.'s profile image
Gary K. 
on Birdeye

5 years ago

Not cheap but well worth it. This is an excellent pool cleaner especially since it also cleans the sides. Very easy to clean and it picks up everything. I've owned it for over a year with no problems. The remote control feature however is basically useless since it is not dual band and only functions on 2.4 GHz which never works well in an urban environment with too much interference. Not a deal breaker since I see no need for a remote control. The machine does a great job on its own. Could not live without this machi... read more

Business response:

Dear Gary, Thanks for the Polaris 9650iQ Sport cleaner review. We're glad the cleaner is scrubbing your pool with ease and is simple to service. As for the poor connectivity, have you tried using the remote in Wi-Fi to Phone Mode? If not, please see page 23 of the product manual for instructions: https://www.polarispool.com/~/media/zodiac/global/downloads/h/h0599000.pdf. If you need further help, please call (800) 822-7933. Thanks again, and happy swimming! - Polaris 

Frequently asked questions about Polaris 9650iQ Sport Robotic Cleaner

How is Polaris 9650iQ Sport Robotic Cleaner rated?

Polaris 9650iQ Sport Robotic Cleaner has a 4.7 star rating with 249 reviews. 

When is Polaris 9650iQ Sport Robotic Cleaner open?

Polaris 9650iQ Sport Robotic Cleaner is closed now. It will open tomorrow at 9:00 a.m. 

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