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Polaris P825 Robotic Pool Cleaner
About this business
It does not clean the entire pool
Business response:
We are sorry to hear your cleaner isn't performing as expected, Donna. If a cleaner isn't ingesting all of the debris in your pool, the main culprit is usually a clogged debris canister. We recommend carefully rinsing the canister after every cycle and periodically using mild soap and a soft brush to dislodge any microscopic debris that may be impeding flow. We hope this helps. If you continue to have issues, we recommend taking your cleaner to a local warranty service station for a diagnostic review. You can find a loc... read more
The Polaris doesn’t clean the entire surface area of my underground pool after approximately 10 cleanings. The scanning of the pool is not systematically uniform on all surfaces including the pool walls. What should I do?
Business response:
Hi Ezio, We are sorry your cleaner isn't performing as expected. We recommend consulting with a local pool pro to see if they can help troubleshoot if there is an issue with your cleaner or if there's a quick fix. You can find a local pool pro using your dealer locator - https://locator.fluidrausa.com/en If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
It was all good until the lid was damaged and you can’t find the replacement parts. We’ve had ours less than a year, very disappointing.
Business response:
We are so sorry you've had a hard time finding replacement parts, April. Please respond to this email and provide us with your address and date of purchase so we can help you with the replacement part order. Thank you, Your Polaris Team
It doesn't turn on with the first press of the on/off button, you have to press it a few times. It gets stuck on the corners of the steps so you can't leave it to run on its own for very long.
Business response:
Thanks for choosing the Polaris P825 Robotic Pool Cleaner, Daniel! Your trust and satisfaction are our top priorities. We apologize for your P825 getting stuck on the step corners. Any automatic pool cleaner can have difficulties with steps, ledges, and shelves. It depends on the configuration of your pool as well as the size of the cleaner. If you'd like direct assistance with your cleaner, please give us a call at (800) 822-7933 and our support team will be happy to help. All the best, Your Polaris Team
Our Polaris P825 would not start after (26 months of ownership), of course the warranty was no good after 24 months. The pool cleaner is now at Leslie's and the diagnostics shows the motor to be bad and will cost us over $500.00 to replace the motor. We paid over $1000.00 for this cleaner when we purchased it. We have seen several reviews with the same diagnosis and want to know why this motor last only 26 months. When the cleaner was in working order we were very please with the performance, however we are know disappoi... read more
Business response:
Hi Earlene, We are sorry to hear you're having issues with your cleaner outside of the warranty period. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account. Please also let us know which Leslie’s you’re working with so we can follow up with them. Thank you, Your Polaris Team
The cleaner works great. Problem is it gets stuck on the lower drain cover and can’t get itself off. So I have to keep an eye on the cleaners and move it constantly. Beware if you have a safety cover on the drain the cleaner may get stuff. Unfortunately my old Polaris broke and now I’m stuck with this one. I really do not want to have a pool guy come in and change the drain cover in the deep end.
Business response:
Hi Michael, If your cleaner is sticking on the drain or similar items, your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit https://www.zodiacpoolsystems.com/en/products/pool-accessories/unibridge. If you think this would help with the drain issue, please respond to this email and we will help you place the order for a Unibridge. Thank you, Your Polaris Team
Gets up small particles including sand which is great! I have to run it for at least 2 cycles in a 20 ft. X 40 ft. pool to get everything off the bottom. Keep an eye on it though because it gets stuck on top off the main drain and I have to push it off with a pole. Much better than my old 280 which lasted 12 years. Came with a cart!
Business response:
Thank you for your positive and detailed review, Cathy! If your cleaner getting stuck on the drain or similar items, your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit https://www.zodiacpoolsystems.com/en/products/pool-accessories/unibridge. If you’d like assistance with ordering a Unibridge, please email us at customerfeedback@fluidra.com and we will help place an order. All the best, Your Polaris Team
The control unit failed twice. I have 2 unit The power transistors burn out frequently, poor design and poor customer service.
Business response:
We are so sorry to hear of your negative experience, Thanh. Your trust and satisfaction are our top priorities. If you need assistance, please contact our technical support team so we can help you. We can be reached at (800) 822-7933. Sincerely, Your Polaris Team
The robot works great but I wish the basket was designed to collect smaller particles.
Business response:
Thank you for your review, Amy! We carry a fine filter canister and ultra fine filter canister that might work better at collecting smaller particles. https://www.polarispool.com/en/parts/part?product=%7B5AF82EB0-8F00-42A7-BAA5-B255CFB74B96%7D&part=R0632700 / https://www.polarispool.com/en/parts/part?product={5AF82EB0-8F00-42A7-BAA5-B255CFB74B96}&part=R0632702 All the best, Your Polaris Team
Frequently asked questions about Polaris P825 Robotic Pool Cleaner
How is Polaris P825 Robotic Pool Cleaner rated?
Polaris P825 Robotic Pool Cleaner has a 4.3 star rating with 983 reviews.
When is Polaris P825 Robotic Pool Cleaner open?
Polaris P825 Robotic Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.