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Polaris P825 Robotic Pool Cleaner
About this business
The robot works great but I wish the basket was designed to collect smaller particles.
Business response:
Thank you for your review, Amy! We carry a fine filter canister and ultra fine filter canister that might work better at collecting smaller particles. https://www.polarispool.com/en/parts/part?product=%7B5AF82EB0-8F00-42A7-BAA5-B255CFB74B96%7D&part=R0632700 / https://www.polarispool.com/en/parts/part?product={5AF82EB0-8F00-42A7-BAA5-B255CFB74B96}&part=R0632702 All the best, Your Polaris Team
It’s been a godsend since installing our pool and getting rid of the small dirt without breaking our backs to manually vacuum!!
Business response:
Thank you for sharing your experience with us, Sandra! We are happy your P825 is allowing you to relax and enjoy your pool. We appreciate you taking the time to leave a review. Happy swimming, Your Polaris Team
It doesn't stand up against dolphin products. It is advertised to be a smart robotic cleaner but the base model dolphin cleaners do more than Polaris. Polaris doesn't even honor rebate promotions that meet the criteria; only to refuse you after you purchased the product and give you a runaround for 30 days or more. Which go past the in-store product return date.
Business response:
Hi Ariful, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner. Product quality and customer satisfaction are top priorities to us. If we can help with your new cleaner, please give us a call at (800) 822-7933, and a product specialist will be happy to assist. Your rebate has already been approved and you should be receiving it in 1–2 weeks. Thank you for choosing Polaris! Please let us know if there's anything we can do to improve your experience. All the best, Your Polaris Team
Cleaner keeps repeating same task and never cleans pool (about 60%) before shutting off. For example, it tries to climb the wall (even though I set it up for floor clean only) 4 or 5 times then backs off half way across the pool turns back and does it again in the same spot. Ready to send it back but I will call first to get things working properly.
Business response:
Hi David, Thanks for sharing your valuable feedback! A suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover the furthest point from the cable entry location in the pool. When positioned centrally along the pool, the robot will clean with the most optimal pattern and widest range of coverage. We hope thi... read more
The p825 broke in about 9 months. It was fixed under warranty. Broke again at about 1.5 years fixed again under warranty. Thwn it broke at about 2.1 years all the plastic sprockets were worn out. It would have cost $250 in oarts to fix not worth it. Never would buy this or reccomend this to anyone
Business response:
Hi Tim, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner, though we are happy that you are satisfied with your VRX iQ+. Product quality and customer satisfaction are top priorities to us. If we can help with either Polaris cleaner, please let us know; we're always happy to help! Our support team can be reached at (800) 822-7933. Thank you for your patience. Regards, Your Polaris Team
First poll robot didn’t work, second one finally did. Still waiting for my rebate. Not happy.
Business response:
Hi Zarko, Thanks for choosing Polaris! We're so glad you're satisfied with the cleaning performance of your cleaner. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Please let us know if there's anything we can do to improve your experience. All the best, Your Polaris Team
Robot does not navigate the pool at all. It cleans the same area over and over. Tried all the recommendations such as leaving the cord laying out in a straight line in the sun etc. Extremely poor performance.
Business response:
Hi Ronnie, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The vacuum gets stuck on the deep end skimmers even when the filter is off. I have resorted to sitting by the pool watching so I can pull the wire every few minutes.
Business response:
Hi Richard, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner! Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
I have had three Polaris pool cleaners in the past seven years. The second one I purchased three years ago. The cost was above $800.00. It died. I had to purchase the third one, the same model, a month ago. It cost me in excess of $900.00. What kind of review would you write?
Business response:
Dear Karl, Thanks for being a loyal Polaris customer! Product quality and customer satisfaction are top priorities to us. Please let us know if there's anything we can do to improve your experience. All the best, Your Polaris Team
Frequently asked questions about Polaris P825 Robotic Pool Cleaner
How is Polaris P825 Robotic Pool Cleaner rated?
Polaris P825 Robotic Pool Cleaner has a 4.3 star rating with 985 reviews.
When is Polaris P825 Robotic Pool Cleaner open?
Polaris P825 Robotic Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.