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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
The atmosphere was delightful but the meat was very tough and difficult to chew. We told our server and she really didn’t care and a lady in a red jacket came and asked us how it was and we told her about the meat. Her answer was that is to be expected as it was sirloin steak not filet. Again this was not a good answer for a $50 meal. Very disappointing!
Business response:
We are so sorry your experience did not meet expectations. Providing excellent customer service is our priority, and we regret that we fell short this time. We would love the opportunity to make it right — please feel free to reach out to us directly at 315-946-1780, and we hope to welcome you back soon.
Our server, Amber(?) was great! The food was very good; possibly priced a bit high. The restaurant atmosphere was lovely.
Business response:
We truly appreciate your kind words, and we will share the same with Amber! We’re so glad you enjoyed your visit and hope to see you again very soon.
I chose this restaurant for a special evening in part because the website clearly stated a business casual dress code, which I also called ahead to confirm. Unfortunately, upon arrival, I was disappointed to see the policy was not enforced. Several guests were wearing jeans, sneakers, baseball caps, sweatpants, and sweatshirts—attire that felt far too casual and unprofessional for the setting. The relaxed enforcement of the dress code diminished the elevated atmosphere the restaurant advertises and that many patrons expect. ... read more
Business response:
So sorry your visit wasn’t quite what you expected. We hope you’ll stop in again next time you’re nearby—it was wonderful being part of such a joyful occasion with you and your husband.
Great service and food as always! Drinks and bottle service as expected in high class restaurant! We will be back!
Business response:
Our team truly appreciates your kind feedback! We look forward to welcoming you back soon.
The waitress was very disorganized from the beginning. Always had to ask her for items multiple times and remind her of orders or requests. The Wedge salad was good, but we would not reorder the octopus, it was blase. Steak was good but not high end steakhouse good., but in certainly was not bad. Will try again may have been an off night
Business response:
We sincerely apologize that your visit did not meet your expectations. We would love the chance to make it up to you if you reach out to the restaurant directly at 315-946-1780.
Patrick was an outstanding server and offered appropriate recommendations about the menu items, the wait time in the kitchen and bar, and helped us to the show on time. The restaurant is clearly understaffed in the kitchen and the bar. Food was flavorful and fresh.
Business response:
Thank you for your positive feedback! We’ll be sure to share your kind words with Patrick. We’re so pleased you had a wonderful experience and look forward to welcoming you back.
We did the Thursday 50+ for $50 it was excellent! We absolutely enjoyed it. Definitely will be back
Business response:
We’re delighted to hear you had such a wonderful experience with us! It’s always our goal to create memorable moments for our guests, and your feedback means the world to our team. We look forward to welcoming you back soon.
This is the first time we tried the Thursday Special. It was very good and will be back. goodcial. It was
Business response:
We’re delighted to hear you enjoyed your experience! Your feedback is truly appreciated, as it helps us continue providing exceptional service and memorable moments. We look forward to welcoming you back again soon.
Service was a bit slow. $50 for 50 meal is a good deal. The Strip Loin on the $50 for 50 menu was visually appealing, OK in taste, but extremely difficult to cut. The salmon was quite tasty, once you were able to cut through the top layer -- dried out in the broiler? When making the reservation, I indicated that the event was an anniversary celebration. When I check in, the person verifying my reservation confirmed that we (both couples) were celebrating anniversaries. At any other restaurant we have eaten, when a special oc... read more
Business response:
We sincerely apologize that your visit did not meet your expectations. Our team should have recognized and acknowledged your special occasions, and we regret that this was overlooked. If you would like to discuss this further, please contact the restaurant directly so we may make arrangements to correct our error.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 2,928 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.