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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This is a very unreliable establishment, they have no integrity and a disgusting attitude. The managers and general manager are very unprofessional to the point that I don't even know how they were promoted to that position. With these managers attitudes you can see that it affects most of the employees too, because their attitudes were also disgusting. I wish no harm to the people at this establishment but I do hope there are changes but at this moment I wouldn't recommend this car dealership to anyone.
The online appointment calendar did not sync to the computer calendar so my wait time was almost 3hrs. I have reported this to Reliable Nissan
The problems my new car has are completely dismissed by staff and I feel I deserve more respect than that
Business response:
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your concerns were not addressed to your satisfaction and that you felt disrespected during your visit. This is not the level of service we strive to provide. To address your concerns directly, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We appreciate your feedback and hope to regain your trust in our services.
Had to go back to services. oil was leaking. Was not sealed correctly. Could have blew up engine
Business response:
Thank you for contacting Reliable Nissan regarding your recent service experience. We sincerely apologize for the serious issue you encountered with an oil leak after a service visit. To regain your trust and address your concerns, we would like to connect you with Steve Vigil, our Service Director. Steve can be reached directly at Svirgil@vtaig.com. We value your business and hope to demonstrate our commitment to providing exceptional service in the future.
Should know their specials and explain to customers. Nothing was explained to me until I asked at the time of payment.
Business response:
Thank you for your feedback! We apologize for any confusion regarding the specials and for not providing that information upfront. We strive to ensure our customers are fully informed and will work on improving communication. We appreciate your input and hope to provide a more seamless experience next time!
Deceitful and theatrical. When I got my trade in back a cover was missing. Do not go here for a vehicle.
Customer service was good once I arrived. But the problem is the maintenance from the mechanic took over 3 hours long just for a oil change
Business response:
Thank you for sharing your feedback. We're glad to hear that you were satisfied with our customer service, but we sincerely apologize for the extended wait time. We understand how valuable your time is, and we are constantly working to improve our efficiency. Please know that we will address this issue to ensure a quicker service in the future. We appreciate your patience and look forward to serving you again.
I went in for an oil change and none of the fluids got topped off. I understand that it was complimentary but what if I would have paid over a $100 for an oil change. It is irritating that you take your vehicle in for a service and it they do you a disservice. Makes you wonder how many other people this happens too. I reached out to my service advisor Brianna never received a call back. Called to speak with Steve Vigil no answer left a message still waiting to hear back. I am very disappointed to have bought my truck from re... read more
Ridiculously high prices. $5000 to fix an actuator in door and ac line. $200 to do a diagnostic when i already advised what we were needing fixed from a previous visit and same dealership. Sent over quote which only had one issue on it and I had to call asking about repairing the issue we had requested. Parts on nissan website were $600 combined. So I guess labor was $4400!!! I will never do business with any reliable company. MELLOY WAS WAY LESS!!!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.