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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Have not had a good experience buying this vehicle. Have had to take the vehicle back on four different times. Picked it up just yesterday. Driving home in the same light came on again after they've had it for 6 days I feel like I bought a lemon. I don't even know what to do anymore. I know I need to take it back. It's not good to have a light that stays on ☹️
Business response:
We’re truly sorry to hear about your experience and completely understand your frustration. Having to bring your vehicle back four different times, especially after it was in our service department for six days, only to have the same warning light come back on is understandably very disappointing. We don’t want you to feel like you’re on your own with this. Please reach out to our service team and ask for Manny, our Service Manager, so we can take another look at the vehicle and work toward getting this resolved properly. We... read more
They don't know how to communicate properly or listen. They say things are not wrong.When other dealerships and mechanics have found issues
Nothing but liars and con artists very disrespectful workers. Some of the workers I found to be very homophobic. And management don't care or don't do nothing to make things, right. They sell cars that they know are piece of c*** have recalls and major issues. They sell used cars, and they get a full inspection on them. And everything's good, which is nothing but a lie. They offer you credit when they treat like c*** only if you bring someone in to buy a car.Do not buy a Nissan,mostly from Reliable the first do your research... read more
2024 pathfinder with approx 22,000 miles door seal fell off because of poor manufacturing obvious by crimps in door seal and was told it was not covered and asked to pay near $200 price tag for them to look at it. First and last Nissan for me.
Business response:
We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
This dealership only seems to want to interact when it comes time to give them 100 on a survey or insist on trading in car.
Business response:
Thanks for taking the time to share your feedback. We're sorry to hear you feel that way. Our goal is to build lasting relationships with our customers, not just reach out during surveys or trade-in opportunities. We understand how those communications could come across if they aren't balanced with meaningful follow-up and support. We appreciate your honesty and will share your comments with our team as we work to improve the customer experience. If there's anything specific about your experience you'd be willing to discuss,... read more
Service time took too long. I am happy with the coupons you send me. It helps mitigate costs in today's environment.
Business response:
Thank you for the kind words about our coupons — we're glad they help with costs! We also hear you on the service time and appreciate the feedback as we work to improve. We value your time and look forward to serving you better!
They did not reset the oil change monitor. Plus, they keep calling me even though I politely asked them to stop.
Business response:
We appreciate you taking the time to share your feedback and understand how experiences like this can be frustrating. We are committed to providing attentive service and respectful communication, and feedback like yours helps us continue improving our processes. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you'd like to discuss your experience further.
The wait time was 1. 5 hours for a scheduled appointment. My hood was not closed properly and I had to get out of my car at a busy intersection to close the hood completely. This was a very hazardous mistake and could have caused a wreck.
Business response:
You really need to do better
Lack of communication. No one directed me to a waiting area, I had to ask other customers around. I had to call to get info for my car. Then no info or assistance with financing options. When I got hm, that's when I finally spoke with someone.
Business response:
We are disappointed to hear about the concerns you shared regarding communication and your overall service experience. We strive to provide clear guidance, timely updates, and helpful assistance throughout every visit. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for further assistance.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.