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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Over a two-hour wait to tell me I needed a battery replaced. It takes 15 mins to do a load test and make that determination.
Business response:
Thank you for your feedback. We sincerely apologize for the extended wait and understand how frustrating it can be to spend over two hours waiting for a battery diagnosis. We recognize that your time is valuable, and we appreciate you bringing this experience to our attention. We’d welcome the opportunity to learn more about your visit and address your concerns. Please contact our Service Department so we can follow up with you directly. Thank you for giving Reliable Nissan the opportunity to assist you.
Terrible Terrible Terrible experience Signs all over the showroom 3 months no payments Didn't happen Looking at 2 cars I asked what is the difference in the price of the 2 cars I was told same price I asked again a little later and was told maybe $20 Not only that the first car I was looking at was a 2027 The second car they never said what year it was I thought it was a 2027 it was not it's a 2026 The difference in price of the 2 cars is $5000 Made no effort to make it right I've bought 3 cars in the last 3 years 5 in the l... read more
Business response:
Thank you for taking the time to share your feedback regarding your recent purchase experience. Our team strives to provide clear information about vehicle pricing, model specifications, and available promotional offers so customers can make informed decisions with confidence. We value open communication throughout the sales process and are committed to ensuring customer questions and concerns receive appropriate attention. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can learn more ab... read more
xxxxty You guys suck. No rides to take care of business while my car is getting worked on.
Business response:
We’re sorry to hear that the lack of transportation options made your service visit frustrating. We understand how important it is to have a way to take care of errands or other commitments while your vehicle is being serviced. We appreciate you sharing your feedback. We’re always looking for ways to improve the customer experience, and your comments regarding transportation options are important to us. — The Reliable Nissan Team
Should take you in when your appointment is scheduled not hours later Unsatisfactory wait time
Business response:
Thank you for sharing your feedback. We sincerely apologize for the extended wait you experienced despite having a scheduled appointment. We understand how frustrating it can be to plan your time around an appointment and then have to wait much longer than expected. Your time is valuable, and we appreciate you bringing this concern to our attention. We’ll continue working to improve our scheduling and service processes so appointments are handled as efficiently and promptly as possible. We hope to have the opportunity to pro... read more
Had a scheduled appointment at 10 o’clock was not finished until 1230 went for an oil change asked about a tire rotation did not approve to have it done. Did not know there was going to be a charge. Had to pay in order to leave, feel like I should get reimbursed. Service tech sent me a message if I had to ask any questions just text. Text him numerous questions never got a response. Went to look for him said he didn’t receive any very poor communication.
Business response:
We are disappointed to hear about your recent visit, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
I had an appointment and it took 2 hours for an oil change and air filter. I also had to call about incorrect billing
Business response:
We appreciate you sharing your feedback regarding your recent service visit. We recognize the importance of delivering timely service, especially when an appointment has been scheduled in advance, and ensuring billing information is accurate before a vehicle is returned. Customer feedback helps us evaluate and improve the overall service experience we provide. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can learn more about your visit and discuss your concerns further.
Had an appointment at 9 o'clock didn't get seen till 1030. They finished eleven thirty
Business response:
I was supposed to get my free. Oil change still charged me twenty three dollars, so much for my free ownership
They do not represent their online prices during in-person sales discussions. YOU BETTER HAVE SHOPPED ONLINE FIRST. I made an offer on a CPO Frontier and the salesperson, Jessica countered with a price that was 1k more than the online price. We were also looking at a Pathfinder for my wife and decided that we would probably do better to get that done first since I didn't trust the way the CPO "discussion" was going. After the test drive and start of discussing the prices, They "bring the manager out" to "close the deal" and ... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear that your visit and follow-up communication did not meet the level of service we strive to provide. We understand how frustrating it must have been to feel that the pricing discussion did not align with what you saw online, and especially to have difficulty getting timely responses to your calls and messages. We take concerns about pricing transparency and communication very seriously. Our goal is always to clearly explain online pricing, available incentives, vehicl... read more
The service that I had was supposed to have the tires rotated, which was not done. Makes me wonder if the brake flush was done??
Business response:
We’re sorry to hear that your tire rotation was not completed as expected. We understand why that would also leave you questioning whether the brake flush was properly performed. That is not the level of confidence or service we want our customers to have after visiting us. We’d appreciate the opportunity to look into your service visit, verify what work was completed, and address your concerns. Please reach out to our management team so we can review this with you directly. Thank you for bringing this to our attention.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.