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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I got a call from Braxton says he’s the sales manager for Nissan asking me to come in to sell 2021 GMC Denali and that they would give me top dollar for my vehicle because they were in desperate need of used Vehicle. I advised him that I did not want to sell my vehicle because I really loved my truck and that I still owed a lot because I just purchased it he said just come in. It’ll only take 20 minutes to give you an offer and I promise it you’ll be happy please let’s just schedule an appointment. I told him that I would ha... read more
I called to confirm a car shown online was there, was told it was, when i got there it wasn't there. They showed us another car. We went through the process and signed everything. The car needed to be tinted and detailed. They called us 4 days later to tell us it was ready. When we were waiting for our salesperson, they ran our credit an additional 9times for a total of 10 hits, before they even told us anything. They then brought the finance manager and said they couldn't get the deal we signed for, andwe could take the car... read more
Tires were rotated, brought it back 4 days later because of LOUD road noise. Showed me balded areas on my tires that were NOT pointed out to me when I had them rotated.
Poor communication and did not fix the issue. My vehicle was there two days and I was the one who had to call to find out what was going on with it.
Service department is the worse I ever encountered! Used to be great - not anymore. Will not recommend to prospective Nissan buyers.
Over a hour for a simple oil change, no wash cause they say it’s broke for over 3 years, and I know they washed it when I bought it 6mo ago.. asked for a vacuum that was half done, and to remove the plastic from the “dealer prep” that was not done 6mo ago.. so basically Reliable Nissan sucks…./!!!!!!
Business response:
Rodney, we appreciate your understanding that our car washes are complimentary but we've been unable to perform them. We'd like to speak with you regarding your concerns. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Have taken vehicle to fix same issue 3 times. Problem still not resolved. Under warranty.
Business response:
We’d like to look into your concerns further and gather more information. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Every time I take my vehicle into the shop they tell me nothing is wrong with my vehicle or cannot duplicate the problem and they have my vehicle all day but when we leave the problem is still there.
Business response:
We’d like to go over our findings with you but unfortunately we cannot identify you in our system by screen name to reach out directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Before you even get to the service center you will have to beat off at least two sales people who are going to stick their hands in your car window. When you get to the service center the people there are very polite. You may have to bring your car back multiple times for them to fix the vehicle. My car is back for the third time because they did not appropriately attach the plastic skirt on the bottom and it rattled obnoxiously. Which casts real doubt on what the tech told me that they test drove that car a lot before retur... read more
Business response:
We’d like to address your concerns directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.