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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I am extremely disappointed with the service I received at Reliable Nissan. I paid to have my A/C recharged because I was told that was the problem. After paying, I was assured my vehicle was fixed and ready to go. The very next day, my A/C was blowing hot air again, so I had to take my car back. This time, I was told my A/C condenser was broken. That makes absolutely no sense because the technician had previously told me nothing was broken. Either my vehicle was never properly diagnosed, or I was given completely inaccurate... read more
Business response:
We’re very sorry to hear about your experience and understand why you’re frustrated. We recognize how upsetting it is to pay for a repair, have the same issue return immediately, and then have difficulty getting clear answers regarding your concerns and refund request. We take concerns about diagnosis, communication, and the handling of service charges very seriously. We’d like the opportunity to review your repair history, the diagnosis, and the status of your refund request with our management team so we can better underst... read more
On Sept, 14,2025, I purchased a 2023 rogue from Reliable Nissan. We e-signed most of contract . Finance manager Jesse Flores offered a platinum warranty coverage, we declined. Then Jesse reduced the interest to entice us to buy platinum warranty for 4200$ . We declined. He reduced the platinum warranty to 3200$. We accepted. After some time I looked in my contract and discovered my platinum warranty contract was not in my contract copies. So I obtained a copy of my contract from reliable Nissan and found that Jesse Flores ha... read more
Business response:
Thank you for bringing your concerns to our attention. We take allegations regarding contracts, signatures, and finance products extremely seriously. We’re sorry to hear that you feel your experience did not meet the standards you expected from Reliable Nissan. Because this involves specific details of a vehicle purchase and finance documentation, we would like the opportunity to review the records and circumstances surrounding your transaction directly. Please contact our management team so we can investigate your concerns ... read more
Typical experience for a dealership. Employees are unapproachable and arrogant. Not the friendliest of people....except sales person Abdul. He is great.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience with some members of our team left you feeling that they were unapproachable or not as welcoming as they should have been. That is certainly not the experience we want for our customers. We truly appreciate you recognizing Abdul for his great service. We’ll be sure to share your kind words with him. We also appreciate your feedback and will use it as an opportunity to improve the experience we provide to every customer. Thank you for choosing Relia... read more
Would recommend this business to anyone ever Horrible service given and getting someone return call, forget it . After being told that the car you did not make any money for the company that this company was not a place you want to do business with.
Business response:
We’re truly sorry to hear about your experience. This is certainly not the level of service or communication we strive to provide at Reliable Nissan. We understand how frustrating it can be when calls aren’t returned and concerns aren’t addressed promptly. We would appreciate the opportunity to learn more about what happened and work toward making things right. Please reach out to our management team directly so we can look into your experience and address your concerns. Thank you for bringing this to our attention.
I called roadside assistance and told them that my car was dead and it the battery needed to be replaced. When I told him the issues I was having with the car they insisted that it was part of the recall, and so my vehicle was towed to Reliable it turns out that it was just an issue with the battery so it ended up costing me $250 for you guys to tell me that my battery was bad when I knew that my battery was bad. I'm very upset over the charge that I was given for the diagnostic on my vehicle. I supplied my own battery and I... read more
Business response:
We are disappointed to hear about the concerns you experienced regarding the diagnostic charge, battery replacement, and return of your battery. We understand the importance of clearly explaining diagnostic recommendations and charges and ensuring customer-provided parts and property are properly accounted for. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
Everyone was real nice, but 21/2 hours for an oil change. Not so good. Woman I talked to had been waiting 3 hours for an answer regarding her engine light situation. They did not change the mileage/oil sticker on the window. I'll be back.
Business response:
We appreciate you recognizing our team’s friendly service while also sharing your feedback regarding the wait time and communication during your visit. We understand the importance of completing routine maintenance efficiently, keeping customers informed, and ensuring service details are properly updated before a vehicle leaves. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
Was supposed to fix windshield when I bought it. 3 times still not done. Very unsatisfied. Told was to schedule then next they said window guy wasn't in. Told to reschedule. Quite annoying.
Business response:
We are disappointed to hear about the repeated delays in having your windshield repair completed. We understand the importance of following through on commitments made during the vehicle purchase and providing clear communication when scheduling repairs. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss this further.
A dreadfully awful place. I will never be back here. You sell cars without valid titles that you own and can be transferred to me. I had to wait 3 months for my title & license plate. Now, I have a dead key and yall charged me 400 xxxxing dollars between purchase and program. you’re xxxxing sick
Business response:
We are disappointed to hear about the concerns you shared regarding your vehicle purchase, title process, and subsequent service needs. We understand the importance of timely documentation and clear communication regarding vehicle-related costs and services. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss this further.
The service department took my appointment, I had the car towed to the service center, and from that point it was terrible. Quick greeting with Roman and then nothing. I got one text from a different service. I had to call to get updates. Car toed on Wed, no updates and finally heard back on Friday with the evaluation results. Part was ordered 2 days waiting, car sat on the lot with the hood up for multiple days. I texted Monday was told Tuesday. I texted Tuesday was told Wednesday. I called and was hung up on Wednesday so w... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the lack of communication, delays, and follow-through throughout your service visit. We understand how frustrating it must have been to repeatedly reach out for updates and receive changing completion times, especially after having your vehicle towed in and paying nearly $3,000 for the repair. Your experience does not reflect the level of service or communication we expect from our team. We appreciate you bringing this to our attention, and we will be addressi... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,037 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.