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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Did not resolve issue with car. Car was taken to an independent repair company and they charged 150$ compared to the 550$ the service department wanted to charge
Worst dealership will never return there in sales dept did go above and help us get into a car and service dept no communication
Business response:
Thank you for sharing your experience with us. We apologize for any lack of communication and for not meeting your expectations. Your feedback is important, and we strive to improve our services. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss your experience further.
Went to pick up my truck and the job was not Completed Sensor light still flashing
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the incomplete service on your truck. This is not the standard of service we aim to provide. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com to discuss this matter further. Thank you for your patience and understanding.
The welcome was great. But when it comes to the choice of car/prices it became an issue. I told them my budget was tight, I explained that I could only make payments below a certain amount but when they lead the plan the payment was above my budget. I felt like I couldn't leave until I made the deal. Making me feel uncomfortable and like a hostage. Until I close the deal THEY were happy. I left upset.
Business response:
Thank you for taking the time to share your experience at Reliable Nissan. We sincerely apologize that your car buying experience left you feeling pressured and uncomfortable. We understand how important it is to find a vehicle that fits your budget, and creating a relaxed and transparent buying process is a top priority for our team. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
Usually I like this location but this time the amt of my estimate doesn’t add up to what I paid which was about $100 more even with the extra charge of the oil change. Also, When I signed the paperwork at drop off it only had 3 items listed but when my husband picked up the car there was a oil change added to it and he was told that I authorized it at drop off and signed for it which I DID NOT. It was added after I left. Regardless of it needing to be done I wasn’t told it was due and had no discussion of it being done until... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. To address this issue and discuss it further, please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com. We value your business and want to ensure we make things right.
I wouldn't have gone to a dealer for an oil change except for the coupon they sent me as a nice gesture for having a recall repair done prior. The coupon came as a flier & assumably it was to give them a chance at providing great customer service & perhaps get some repair or maintenance done on my very basic Sentra. I use the words very basic Sentra because I believe & my experience with most dealers is that unless you paid some good money for your vehicle you don't get the same service quality...and that's why I give this d... read more
Business response:
Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize that your oil change service did not meet your expectations, particularly in terms of wait time and communication. We would like the opportunity to discuss this further and learn more about your specific experience. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. Thank you for bringing this to our attention.
I called 3 times to find out if they would replace the transmission or CVT filter while performing the service. The service advisor never called me to verify the replacement. We were told it has no filter when in actuality there is a filter after researching the topic. I won't return for any additional work as the are not fully staffed to even return a customers call. This facility has even forgot to replace the locking wheel lugs after a previous tire rotation I lost one and had to tighten the. up myself. Nothing has change... read more
Business response:
Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize for the frustration caused by the lack of communication regarding your CVT filter and the missing locking lug nut from a previous service. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your specific experience further. We appreciate your feedback and hope to demonstrate the high level of service you deserve on your next visit.
No contact, no one knew who anyone was. No feed back. It took probably two days longer than it should which almost wrecked my vacation. On the good side, they worked well with my 3rd party warranty and got my part covered and fixed.
Business response:
Thank you for taking the time to leave a review about your recent service experience at Reliable Nissan. We apologize for the lack of communication and delays you encountered during your visit. To address your concerns about communication and delays further, please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. We appreciate your feedback and the opportunity to improve.
No establishment should be allowed to treat customers like this and not have changes made. The customer service was aggressive and the attitude of the managers and general manager was revolting, which was reflected in the rest of the staff.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.